Floral Department Manager

Hy-Vee•Galesburg, IL

1d•Onsite

About The Position

The Floral Department Manager leads the floral department’s creative and operational work, setting standards for product quality, customer service, and department performance. The manager oversees the team and department activities such as pricing, promotions, product replenishment, and FTD, interstore, Teleflora, and internet orders. This role helps shape customers’ experiences through floral design, welcoming service, and effective department operations. The manager recruits, hires, trains, supervises, evaluates, and develops employees; sets department goals with store leadership; and prepares schedules and daily work plans. The role also manages sales and trend analysis, advertising, displays, inventory, bookkeeping, financial procedures, merchandise receiving and storage, equipment upkeep, and department cleanliness and sanitation. The position reports to the Store Director, Store Manager, and Assistant Managers of Perishables and Store Operations, Health Wellness Home. Floral Department Employees are direct reports. This fast-paced role is primarily performed in a store environment and involves pressure to meet deadlines and manage multiple priorities. The work may expose employees to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. The anticipated hourly starting wage is $17.00 to $21.25, depending on experience. Employment is contingent on successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform decisions about products, promotions, and department operations.
Ability to handle confidential information discreetly, including employee compensation, sales and profit sheets, inventory reports, warehouse pricing, and customer order details.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Over three years of related work experience is preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model welcoming customer service, assist customers, and promptly and professionally resolve customer concerns.
Process FTD, interstore, Teleflora, and internet orders while keeping order information confidential.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Establish department goals with the Store Director or Manager of Perishables and set weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write advertisements.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices, and oversee financial procedures.
Conduct and control inventory; maintain appropriate temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend assigned meetings, seminars, and continuing education.
Answer customer calls promptly and helpfully, including taking product orders.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties and other tasks or special projects as needed.