Floral Department Manager

Hy-Vee, Inc.•Wausau, WI

11d•Onsite

About The Position

The Floral Department Manager leads the floral department’s creative and operational work, setting standards for product quality, customer service, and department performance. The manager leads and develops employees, oversees FTD, interstore, Teleflora, and internet orders, and manages pricing, promotions, product replenishment, sales analysis, inventory, bookkeeping, and department equipment. The role helps shape customers’ experience through floral design, welcoming service, and effective department operations.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Commitment to Hy-Vee’s mission and passion for delivering an outstanding customer and team experience.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear and professional communication skills for written correspondence and interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and department decisions.
Ability to handle confidential employee, financial, inventory, pricing, and customer-order information discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to operate pallet jacks, forklifts, or similar material-handling equipment where applicable; required operator certification must be completed before independent use.
Ability to safely use sharp knives and blades where applicable.
Ability to operate a cardboard baler or compactor where applicable and in accordance with age and legal requirements.
Ability to perform repetitive motions associated with dough mixing, scaling, and proofing where applicable.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Over three years of related work experience.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model friendly customer service, assist customers, and resolve concerns promptly and professionally.
Process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality of order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze sales and trends, prepare ad projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Control department inventory and maintain appropriate temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure required maintenance is performed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend meetings, seminars, and continuing education as assigned.
Answer calls promptly and provide helpful service, including taking product orders.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.