Floral Department Manager

Hy-Vee•Sioux Falls, SD

5d•Onsite

About The Position

The Floral Department Manager leads the floral department’s creative and operational work, setting standards for product quality, customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager creates a welcoming customer experience and handles customer concerns, floral orders, pricing, promotions, and department performance. The role includes leading and developing department employees; setting goals and schedules with store leadership; managing merchandise, displays, inventory, bookkeeping, sales analysis, and replenishment; and maintaining product freshness, storage conditions, and equipment. The manager also handles customer orders and confidential order information, participates in meetings and continuing education as assigned, and follows company policies and procedures. This is a fast-moving store-based role involving pressure to meet deadlines and manage competing priorities. The work environment may include dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Employment is contingent on successfully completing a pre-employment drug screen. Applicants must be at least 18 years old.

Requirements

High school diploma or equivalent.
At least 18 years of age.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional written and verbal communication with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and operational decisions.
Ability to handle confidential information discreetly, including employee compensation, sales and profit sheets, inventory reports, warehouse pricing, and customer order details.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to work in a store environment with exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents.
Successful completion of a pre-employment drug screen.

Nice To Haves

Over three years of related work experience preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with applicable age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model friendly customer service, greet customers, assist with their needs, and resolve concerns promptly and professionally.
Process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality of order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices, and oversee financial procedures.
Control inventory and maintain proper temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend meetings, seminars, and continuing education as assigned.
Answer customer phone calls promptly and provide helpful service, including taking product orders.
Follow Hy-Vee’s dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties and other tasks or special projects as needed.