Floral Department Manager

Hy-Vee, Inc.•Galesburg, IL

3d•$17 - $21•Onsite

About The Position

The Floral Department Manager leads the floral department and is responsible for product quality, customer service, department performance, and employee development. The role oversees floral orders, pricing, promotions, displays, inventory, bookkeeping, and operational procedures while helping create a welcoming customer experience. The manager works with store leadership to set department goals and schedules and may approve employee discipline and recommend transfers, discharges, and wage increases. This is an hourly position in a fast-paced store environment.

Requirements

High school diploma or equivalent.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions when variables and standardization are limited.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication with customers, employees, and vendors, including written correspondence and interviews.
Ability to analyze sales data and trends to inform product, promotion, and operational decisions.
Ability to handle confidential employee, financial, inventory, pricing, and customer order information with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming freight and merchandise.
Completion of required operator certification before independently using applicable pallet jacks, forklifts, or similar equipment.
Successful completion of a pre-employment drug screen.

Nice To Haves

Over three years of related work experience is preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, greet customers, assist with their needs, and promptly and professionally resolve concerns.
Process FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality of order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals in partnership with store leadership; establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and maintain competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Control department inventory and maintain proper temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and arrange maintenance as needed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend meetings, seminars, and continuing education as assigned.
Answer customer calls promptly and helpfully, including taking product orders.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.