Floral Department Manager

Hy-Vee, Inc.•Lenexa, KS

8d•Onsite

About The Position

The Floral Department Manager leads the floral department and is responsible for product quality, customer service, employee relations, and department performance and profitability. The manager oversees floral design and merchandising, pricing and promotions, FTD, interstore, Teleflora, and internet orders, while ensuring customer order information is kept confidential. The role includes recruiting, hiring, training, supervising, evaluating, and developing employees; setting goals and schedules; managing sales analysis, advertising, bookkeeping, inventory, ordering, storage, and shrink; and maintaining department equipment. The manager also supports customers, handles concerns and phone orders, receives merchandise, and follows company policies and safety procedures. The position works primarily in a store environment and involves physical work and exposure to varied environmental conditions.

Requirements

High school diploma or equivalent.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions amid varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional written and verbal communication with customers, employees, and vendors.
Ability to analyze sales data and trends to guide product, promotion, and operational decisions.
Ability to handle confidential employee, financial, inventory, pricing, and customer-order information with discretion.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming freight and merchandise.
Successful completion of a pre-employment drug screen is required.

Nice To Haves

Over three years of related work experience is preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model welcoming customer service and encourage employees to provide the same.
Greet customers, assist with their needs, and promptly and professionally resolve concerns.
Process FTD, interstore, Teleflora, and internet orders, keeping order details confidential.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct and control inventory; maintain appropriate temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and arrange maintenance as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend assigned meetings, seminars, and continuing education.
Answer calls promptly, provide helpful service, and take product orders.
Follow the company dress code, hygiene standards, department procedures, and company guidelines.
Assist with departmental duties and other tasks or special projects as needed.