Floral Department Manager

Hy-Vee•Lenexa, KS

7d•Onsite

About The Position

The Floral Department Manager leads the floral department and is responsible for product quality, customer service, department performance, and profitability. The manager oversees employees and department operations, including customer and online floral orders, pricing, promotions, inventory, bookkeeping, product replenishment, and freshness. The role works with the Store Director or Manager of Perishables to set department goals, schedules, and work plans. The manager also supports a welcoming customer experience, maintains company and department standards, and handles additional departmental duties and projects as needed. The position is accountable to the Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home. Direct reports are Floral Department Employees. A high school diploma or equivalent is required; over three years of related work experience is preferred. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied conditions and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear and professional written and verbal communication with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and department decisions.
Ability to handle confidential employee, financial, inventory, pricing, and customer-order information discreetly.
Employment is contingent upon successful completion of a pre-employment drug screen.

Nice To Haves

Over three years of related work experience is preferred.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model and encourage friendly customer service; greet customers, assist with their needs, and resolve concerns promptly and professionally.
Process FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality of order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct and control inventory and maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend assigned meetings, seminars, and continuing education.
Answer customer calls promptly and helpfully, including taking product orders.
Follow Hy-Vee dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties and other tasks or special projects as needed.