Floral Department Manager

Hy-Vee, Inc.•Sioux Falls, SD

6d•Onsite

About The Position

The Floral Department Manager leads the floral department and is responsible for product quality, customer service, employee relations, and department performance and profitability. The role manages floral products and operations, including pricing, promotions, FTD, interstore, Teleflora, and internet orders. The manager leads department employees, sets goals and work plans, and supports a welcoming customer experience while maintaining freshness, sanitation, and company standards.

Requirements

High school diploma or equivalent.
Must be at least 18 years old.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication with customers, employees, and vendors, including written correspondence and interviews.
Ability to analyze sales data and trends to inform product, promotion, and operational decisions.
Ability to handle confidential information discreetly, including employee compensation, sales and profit sheets, inventory reports, warehouse pricing, and customer order details.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Employment is contingent upon successfully completing a pre-employment drug screen.

Nice To Haves

Over three years of related work experience preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service, greet customers, assist with their needs, and resolve concerns promptly and professionally.
Process FTD, interstore, Teleflora, and internet orders, maintaining confidentiality of order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Determine department goals with store leadership and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and maintain competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including posting invoices and overseeing financial procedures.
Control inventory and maintain appropriate temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure maintenance is performed as needed.
Unload trucks, check in delivered merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend meetings, seminars, and continuing education as assigned.
Answer calls promptly and provide helpful service, including taking product orders.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with department duties and other tasks or special projects as needed.