Floral Department Manager

Hy-Vee•Fremont, NE

9d•Onsite

About The Position

The Floral Department Manager leads the floral department and is responsible for its product quality, customer service, employee relations, cleanliness, sanitation, and profitability. The role oversees floral design displays and promotions, pricing, product ordering, and FTD, interstore, Teleflora, and internet orders, while maintaining confidentiality of customer order information. The manager recruits, hires, trains, supervises, evaluates, and develops department employees; sets department goals with store leadership; and prepares schedules and daily work plans. The position also manages sales analysis, advertising, bookkeeping, inventory, storage and freshness procedures, equipment maintenance, deliveries, and department operations. The manager may approve employee discipline and recommend transfers, discharges, and wage increases. The position requires a high school diploma or equivalent and preferably over three years of related work experience. It involves extended standing and walking, frequent handling of heavy objects, and work in a store environment that may include cooler or freezer conditions, dirt, noise, dampness, temperature extremes, and cleaning chemicals. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Over three years of related work experience preferred.
Must be at least 18 years old.
Ability to lead, motivate, and develop a team in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and operational decisions.
Ability to handle confidential employee, sales, profit, inventory, pricing, and customer order information discreetly.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.
Successful completion of a pre-employment drug screen is required for employment.

Nice To Haves

Over three years of related work experience.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model friendly customer service, help customers, and promptly and professionally resolve concerns.
Process FTD, interstore, Teleflora, and internet orders while maintaining confidentiality of order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write ads.
Plan displays and promotions and determine pre-orders to support sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct and control inventory and maintain appropriate product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure needed maintenance is performed.
Unload trucks, check in merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend assigned meetings, seminars, and continuing education.
Answer customer calls promptly and provide helpful service, including taking product orders.
Follow dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, special projects, and other tasks as needed.