Floral Assistant Department Manager

Hy-Vee•Albert Lea, MN

11d•Onsite

About The Position

The Floral Assistant Department Manager partners with the Floral Department Manager to lead the floral team, maintain department standards, and provide customers with helpful service. The role includes creating arrangements, processing floral orders, training floral clerks and designers, and managing the department when the Department Manager is absent. The position reports to the Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home, and Floral Department Manager. Direct reports include Floral Clerks and Floral Designers. The role is primarily based in a store environment and moves at a fast pace, with pressure to meet deadlines and manage multiple priorities. Employees may encounter dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Holiday periods may require extended hours. Training is provided to support a safe work environment. The anticipated hourly starting wage is $15.00 to $18.75, depending on experience. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent experience.
Over six months of similar or related experience is preferred.
Commitment to Hy-Vee's mission and a genuine passion for customer and team experience.
Ability to lead, train, and support floral designers and clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Strong knowledge of floral products, care and handling, and plant and flower identification.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Ability to handle confidential information, including ad items, sales and order records, and customer order details, with discretion.
Frequently stand and walk throughout a shift.
Perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.

Nice To Haves

Department training is helpful.
Over six months of similar or related experience is preferred.

Responsibilities

Deliver outstanding customer service, advise customers on plant and floral care, take special requests, and create arrangements to customer specifications.
Review daily orders, establish timelines and production schedules, and ensure orders are fulfilled completely and on time.
Oversee floral designers and clerks, assign duties, provide training, and follow up on task completion.
Understand and process FTD, interstore, and Teleflora orders, maintaining confidentiality of order and customer details.
Review merchandise presentation, inventory and replenish products, and address damaged merchandise.
Order flowers and supplies, receive deliveries, put products away, review invoices, and log information in the record book.
Clean, process, and cut flowers appropriately and wrap them to prevent damage.
Keep the department clean and neat, including cases, shelves, and floors.
Identify store locations for specials and share arrangement ideas for occasions such as weddings, funerals, and anniversaries.
Assist the manager with paperwork, scheduling, pricing, displays, promotions, and pre-orders.
Stay current on floral industry trends by reading industry references and considering new ideas.
Assume management responsibilities when the Department Manager is absent.
Answer calls promptly and provide friendly, helpful service, including taking product orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.