Floral Assistant Department Manager

Hy-Vee•Owatonna, MN

2d•Onsite

About The Position

The Floral Assistant Department Manager partners with the Floral Department Manager to lead the floral team, maintain department standards, and provide customers with helpful, personalized service. The role includes creating floral arrangements, processing orders, supporting and training floral designers and clerks, and assuming management responsibilities when the Department Manager is absent. The position also supports daily department operations, including scheduling and fulfilling orders, ordering and receiving flowers and supplies, maintaining inventory and displays, handling paperwork and pricing, and keeping the department clean and organized. The role requires knowledge of floral products and care, sound judgment, clear communication, and discretion when handling confidential customer and order information. This is a fast-moving store-based role with pressure to meet deadlines and manage multiple priorities. The work may involve exposure to dirt, noise, dampness, temperature extremes, cleaning chemicals, and solvents. Holiday periods may require extended hours. Safety training is provided. Employment is contingent on successfully completing a pre-employment drug screen.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.
Ability to lead, train, and support floral designers and clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied factors and limited standardization.
Math skills, including working with fractions, decimals, and percentages.
Strong knowledge of floral products, care and handling, and plant and flower identification.
Clear communication with customers, team members, and vendors, including the ability to provide direction and guidance.
Ability to handle confidential information, including advertising items, sales and order records, and customer order details, with discretion.
High school diploma or equivalent experience.
Frequently stand and walk throughout a shift in sales, food service, or delivery areas.
Ability to perform repetitive standing, walking, reaching, and bending associated with order fulfillment, POS transactions, and cleaning and sanitation duties.
Successful completion of a pre-employment drug screen.

Nice To Haves

Over six months of similar or related experience preferred.
Department training is helpful.

Responsibilities

Greet customers, provide floral and plant care guidance, take special requests, and create arrangements to customer specifications.
Review daily orders, establish production timelines and schedules, and ensure orders are fulfilled completely and on time.
Assign duties to floral designers and clerks, provide training on simple designs and phone order procedures, and follow up on task completion.
Process FTD, interstore, and Teleflora orders, while maintaining confidentiality about senders, recipients, order details, and costs.
Review merchandise throughout the department and store; inventory and replenish products and address damaged merchandise.
Order flowers and supplies as needed, receive deliveries, put products away, review invoices, and record information in the record book.
Clean, process, and cut flowers appropriately and wrap them carefully to avoid damage.
Keep the department clean and neat, including cases, shelves, and floors.
Identify store locations for specials and share arrangement ideas for weddings, funerals, anniversaries, and other occasions.
Assist the manager with paperwork, scheduling, pricing, displays, promotions, and pre-orders.
Keep current with floral industry trends by reading industry references and considering new ideas.
Assume management responsibilities when the Department Manager is absent.
Answer calls promptly and provide friendly, helpful service, including taking product orders.
Follow Hy-Vee's dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.