Floral Assistant Department Manager

Hy-Vee, Inc.•Albert Lea, MN

11d•$15 - $19•Onsite

About The Position

The Floral Assistant Department Manager partners with the Floral Department Manager to lead the floral team, maintain department standards, and provide customers with helpful service. The role includes creating floral arrangements, processing orders, training floral clerks and designers, and assuming department management responsibilities when the manager is absent. The position requires a passion for floral products, creativity, and leadership in a fast-paced retail setting. The assistant manager helps coordinate daily orders and production schedules, oversees merchandise and inventory, orders and receives flowers and supplies, and supports department paperwork, scheduling, pricing, displays, promotions, and pre-orders. The position also maintains the cleanliness and appearance of the department and helps keep up with floral industry trends. This is an hourly position in a store environment. The work can involve significant pressure to meet deadlines and manage multiple priorities, with exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Holiday periods may require extended hours. The anticipated starting wage is $15.00 to $18.75 per hour, depending on experience.

Requirements

Commitment to Hy-Vee's mission and a genuine passion for delivering an outstanding customer and team experience.
Ability to lead, train, and support floral designers and clerks in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with varied variables and limited standardization.
Ability to apply math skills, including fractions, decimals, and percentages.
Strong knowledge of floral products, care and handling, and plant and flower identification.
Clear communication with customers, team members, and vendors, including providing direction and guidance.
Discretion when handling confidential information, including ad items, sales and order records, and customer order details.
High school diploma or equivalent experience.
Ability to frequently stand and walk throughout a shift and perform repetitive standing, walking, reaching, and bending.
Successful completion of a pre-employment drug screen.

Nice To Haves

Department training is helpful.
Over six months of similar or related experience preferred.

Responsibilities

Deliver customer service by greeting customers, advising them on plant and floral care, taking special requests, and creating arrangements to their specifications.
Review daily orders, establish production timelines and schedules, and ensure customer orders are completed fully and on time.
Assign duties to floral designers and clerks, train them in basic designs and phone-order procedures, and follow up on assigned tasks.
Process FTD, interstore, and Teleflora orders while protecting the confidentiality of order information.
Review merchandise presentation, inventory, replenish products, and address damaged merchandise.
Order flowers and supplies as needed; receive deliveries, put products away, review invoices, and maintain the record book.
Clean, process, cut, and carefully wrap flowers.
Keep the department clean and neat, including cases, shelves, and floors.
Identify store locations for special displays and share arrangement ideas for occasions such as weddings, funerals, and anniversaries.
Assist the manager with paperwork, scheduling, pricing, displays, promotions, and pre-orders.
Keep current with floral industry trends by reading industry references and considering new ideas.
Assume management responsibilities when the Floral Department Manager is absent.
Answer customer calls promptly and helpfully, including taking product orders.
Follow the company dress code, hygiene standards, and department and company guidelines.
Assist with other tasks and special projects as needed.