Floral Department Manager

Hy-Vee•Columbus, NE

6d•Onsite

About The Position

The Floral Department Manager leads the floral department’s creative and operational work, setting standards for product quality, customer service, employee relations, cleanliness, sanitation, professional appearance, and profitability. The manager builds a welcoming customer experience, leads and develops department employees, and oversees department operations such as ordering, pricing, promotions, sales analysis, bookkeeping, inventory, equipment, and merchandise handling. The role also processes FTD, interstore, Teleflora, and internet orders while maintaining the confidentiality of order details. The position reports to the Store Director, Store Manager, and Assistant Managers of Perishables, Store Operations, and Health Wellness Home. Direct reports are Floral Department Employees. This fast-moving role involves deadlines and multiple priorities and is primarily performed in a store environment. The work may involve exposure to dirt, noise, dampness, temperature extremes, cleaning chemicals, and solvents. Safety training is provided. Employment is contingent upon successful completion of a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with multiple variables and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear and professional written and verbal communication with customers, employees, and vendors.
Ability to analyze sales data and trends to guide decisions about products, promotions, and department operations.
Ability to handle confidential information, including employee compensation, sales and profit sheets, inventory reports, warehouse pricing, and customer order details, with discretion.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Where applicable, ability to perform repetitive motions associated with dough mixing, scaling, and proofing.

Nice To Haves

Over three years of related work experience is preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model welcoming customer service, assist customers, and promptly and professionally resolve concerns.
Process FTD, interstore, Teleflora, and internet orders, and maintain confidentiality regarding order information.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director or Manager of Perishables; establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare advertising projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Control inventory and maintain proper product temperatures and storage procedures to preserve freshness and control shrink.
Troubleshoot department equipment and ensure needed maintenance is performed.
Unload trucks, check in deliveries, and place merchandise in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend assigned meetings, seminars, and continuing education.
Answer customer calls promptly and helpfully, including taking product orders.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with departmental duties, other tasks, and special projects as needed.