Floral Department Manager

Hy-Vee, Inc.•Columbus, NE

8d•Onsite

About The Position

The Floral Department Manager leads the floral department and is responsible for its product quality, customer service, employee relations, cleanliness, sanitation, and profitability. The manager oversees FTD, interstore, Teleflora, and internet orders; maintains confidentiality of order details; and guides the team in creating a welcoming customer experience. The role combines team leadership and daily retail operations, including recruiting and developing employees, setting department goals and work plans, managing inventory and product replenishment, monitoring sales and trends, planning promotions and displays, preparing advertisements, and overseeing bookkeeping and financial procedures. The manager also ensures proper product storage and freshness, monitors equipment maintenance, receives deliveries, and participates in department and company activities. This is a fast-moving position based primarily in a store environment, with pressure to meet deadlines and manage competing priorities. The work may involve exposure to dirt, noise, dampness, temperature extremes, and cleaning chemicals and solvents. Safety training is provided. Employment is contingent upon successfully completing a pre-employment drug screen.

Requirements

High school diploma or equivalent.
Ability to frequently lift, carry, push, or pull objects weighing 100 pounds or more, with or without mechanical assistance.
Ability to stand and walk continuously on hard surfaces for extended periods.
Ability to work in cooler or freezer environments for extended periods.
Ability to unload, lift, stock, and rotate incoming truck freight and merchandise.
Ability to lead, motivate, and develop a team while maintaining high standards in a fast-paced retail environment.
Ability to solve practical problems and make sound decisions with multiple variables and limited standardization.
Math skills, including fractions, decimals, and percentages, for pricing, sales analysis, and inventory tasks.
Clear, professional communication in writing and in interactions with customers, employees, and vendors.
Ability to analyze sales data and trends to inform product, promotion, and department decisions.
Ability to handle confidential employee, financial, inventory, warehouse pricing, and customer order information with discretion.
Where applicable, ability to operate pallet jacks, forklifts, or similar material-handling equipment; required operator certification must be completed before independent use.
Where applicable, ability to safely use sharp knives and blades to cut, trim, or grind product.
Where applicable and in accordance with age and legal requirements, ability to operate a cardboard baler or compactor.
Commitment to Hy-Vee’s mission and genuine passion for customer and team experiences.

Nice To Haves

Over three years of related work experience preferred.

Responsibilities

Set standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and department profitability.
Model excellent customer service and encourage the team to create a friendly, welcoming atmosphere.
Greet customers, help with their needs, and promptly and professionally resolve concerns.
Process FTD, interstore, Teleflora, and internet orders while keeping order and customer information confidential.
Recruit, hire, train, supervise, evaluate, and develop department employees.
Set department goals with the Store Director or Manager of Perishables and establish weekly schedules and daily work plans.
Inspect signage, displays, and merchandise for quality and quantity; order replenishment product and ensure competitive pricing.
Analyze weekly and monthly sales and trends, prepare ad projections, and write advertisements.
Plan displays and promotions and determine pre-orders to drive sales and customer engagement.
Manage department bookkeeping, including extending and posting invoices and overseeing financial procedures.
Conduct and control inventory and maintain proper temperatures and storage procedures to ensure freshness and control shrink.
Understand and troubleshoot department equipment and arrange maintenance as needed.
Unload trucks, check in merchandise, and place products in appropriate storage areas.
Approve employee discipline and recommend transfers, discharges, and wage increases.
Attend meetings, seminars, and continuing education as assigned.
Answer calls promptly, provide helpful customer service, and take product orders by phone.
Follow the dress code, hygiene standards, and department and company guidelines.
Assist with department duties and other tasks or special projects as needed.