Floor Technician -FT- Encore resort

NDM Hospitality Services•Kissimmee, FL

4d•Onsite

About The Position

NDM is a family-owned hospitality business that began in food and beverage and is expanding into vacation rentals, creating identifiable brands with consistent accommodations, services, and amenities. The Floor Technician performs specialized cleaning, floor care, carpet cleaning, pressure washing, and deep-cleaning services throughout vacation rental properties. The role helps maintain cleanliness, presentation, and property readiness in accordance with company SOPs, quality expectations, and guest satisfaction standards. The technician works independently, manages daily assignments, and prioritizes services for VIP and owner arrivals, property tours, site inspections, and other operational needs. The position includes cleaning and maintaining carpets and floors; pressure washing approved exterior surfaces; performing deep and specialized cleaning; following daily assignments and changing operational priorities; inspecting and documenting work; maintaining equipment and adhering to safety procedures; and traveling between assigned properties. The technician must follow company vehicle, property-access, key-security, chemical-handling, and equipment procedures. The work takes place primarily in vacation rental homes and resort properties, indoors and outdoors, and involves travel between properties, cleaning chemicals, wet surfaces, powered-equipment noise, and varying weather conditions.

Requirements

High school diploma or equivalent preferred.
Previous experience in floor care, carpet cleaning, pressure washing, or specialized housekeeping services preferred.
Experience in hospitality, resorts, hotels, or vacation rental properties is highly desirable.
Knowledge of carpet extraction, steam-cleaning techniques, pressure washing, and floor maintenance procedures.
Ability to safely operate specialized cleaning equipment.
Valid Florida driver's license held for at least three years, with eligibility to operate company vehicles under company policy.
Ability to understand and follow written and verbal instructions.
Ability to work independently and complete assigned tasks with minimal supervision.
Flexibility to work weekends, holidays, and variable schedules based on operational needs.
Ability to travel between assigned resort properties.
Ability to stand, walk, bend, kneel, crouch, and perform repetitive movements throughout the workday.
Ability to lift and carry up to 50 pounds, with assistance or lifting equipment when appropriate.
Ability to push, pull, and maneuver carpet-cleaning machines, pressure washers, and other cleaning equipment.
Ability to work indoors and outdoors in varying weather conditions, including Florida heat and humidity.
Ability to climb stairs and move safely throughout multi-level vacation rental properties.
Ability to perform physically demanding cleaning activities for extended periods.
Ability to use required protective equipment and safely handle approved cleaning chemicals.

Nice To Haves

Attention to detail and ability to identify and correct cleaning deficiencies while maintaining high standards.
Time-management skills, including organizing assignments and meeting deadlines for scheduled guest arrivals.
Technical knowledge of specialized cleaning equipment, carpet care, and pressure-washing techniques.
Communication skills to provide timely updates to Housekeeping management and coordinators.
Problem-solving skills to identify cleaning challenges and determine appropriate solutions within approved procedures.
Teamwork and ability to coordinate with Housekeeping, Engineering, Front Office, and other operational departments.
Accountability for assigned equipment, work quality, and task completion.
Adaptability to changing operational priorities.
Consistent compliance with workplace safety procedures.

Responsibilities

Perform carpet cleaning using approved extraction machines, steam-cleaning equipment, and cleaning solutions; remove stains, dirt, odors, and buildup, and provide spot treatments and specialized carpet maintenance.
Clean, scrub, and maintain tile, grout, and other approved floor surfaces, including high-traffic areas and stairways; follow drying procedures and verify treated areas are safe before property release.
Report carpet damage, excessive staining, flooring deterioration, and conditions requiring maintenance or replacement.
Pressure wash approved exterior areas such as driveways, sidewalks, patios, pool decks, and entryways; adjust techniques to prevent damage and protect surrounding property features.
Perform deep and specialized cleaning, including steam cleaning approved surfaces, cleaning tile and grout, addressing hard-to-reach buildup, cleaning under and around accessible furniture, and supporting preventive maintenance schedules.
Assist with upholstery cleaning when properly trained and authorized.
Review daily assignments and priorities with the Housekeeping Manager, Assistant Housekeeping Director, or Housekeeping Coordinator; complete services within established timeframes.
Prioritize work for VIP arrivals, owner arrivals, property tours, site inspections, and same-day guest arrivals; coordinate assignment changes and urgent requests with the Housekeeping Coordinator.
Communicate promptly if an assignment cannot be completed as scheduled and notify the coordinator or management when services are complete.
Secure equipment, materials, and work areas before leaving properties, and follow required inspection and release procedures before a property is marked ready for occupancy.
Follow Housekeeping SOPs, safety requirements, and property-care standards; inspect completed work and cooperate with quality inspections and follow-up services.
Document completed assignments, provide before-and-after photographs when required, report damage and unusual conditions, update tasks in UniFocus or other approved systems, and maintain accurate work, equipment, and supply records.
Operate, inspect, clean, maintain, and properly store carpet extractors, steam cleaners, pressure washers, wet/dry vacuums, floor scrubbers, and other approved equipment; promptly report malfunctions or safety concerns.
Follow chemical dilution instructions, SDS and chemical-handling procedures; use required PPE, place warning signs and barriers, follow electrical safety procedures, and never mix incompatible chemicals or use unauthorized products.
Maintain a valid Florida driver's license and meet company vehicle authorization and insurance eligibility requirements; safely operate company vehicles when authorized and transport equipment and supplies between properties.
Follow company vehicle, traffic, and property-access procedures; report vehicle incidents and maintain control and security of assigned keys, access codes, and equipment.
Coordinate effectively with Housekeeping, Engineering, Front Office, and other operational departments.