Floor Supervisor #166 Livermore ,Ca

Westlake Ace Hardware•Livermore, CA

7d•Onsite

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also assists in managing and directing staff to achieve company goals and objectives. The supervisor represents Westlake Ace Hardware positively, helps customers resolve problems, handles customer complaints, and maintains strong knowledge of products and store layout. They support a safe, professional work environment and oversee general store operations, including opening and closing, implementing programs, supporting audits, maintaining store condition, and assisting with cashiering functions. The role supports inventory and merchandising activities, including safe receiving and forklift operations, stocking, back-stock maintenance, cycle counts, merchandise resets, signage, and maintaining an orderly sales floor. The Floor Supervisor leads by example, helps train associates, participates in store meetings, communicates operational ideas and issues, and works with store management to prepare for advancement.

Requirements

High school diploma or GED equivalent.
Ability to stand, walk, lift up to 25 pounds, and climb.
Ability to demonstrate and incorporate the company’s Core Values into daily decisions and interactions.

Nice To Haves

Previous retail management experience preferred.
Hardware experience preferred.

Responsibilities

Represent Westlake Ace Hardware positively and provide helpful, courteous customer service.
Greet customers, assist them with problems, answer calls and pages, and handle complaints while considering the store’s best interests.
Maintain excellent knowledge of products and store layout.
Help ensure a positive, professional, and safe work environment for associates.
Supervise general operations of the store and open and close the store.
Assist with implementation of Store Support Center programs and support Loss Prevention, Safety, and Internal Audits.
Work with the General Manager and Assistant Managers on store operations, and communicate operational or managerial issues to the General Manager promptly.
Assist with maintaining the sales floor, stock room, and outdoor merchandise areas, including cleanliness and orderliness.
Help ensure weekly price changes and label updates are completed accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure safe and efficient forklift operations and receiving.
Assist with checking in, receiving, and stocking merchandise, and maintaining back-stock levels.
Help ensure cycle counts and negative on-hand reports are completed accurately and on time.
Assist with merchandise resets and ensure store signage is current.
Maintain a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Manage store operations when the General Manager or Assistant Managers are absent.
Lead by example and remain approachable to associates and customers.
Assist with training associates and participate in store meetings.
Communicate merchandising, cost-control, and sales ideas to the General Manager for follow-up.
Work with store management to prepare for advancement.
Perform other duties as assigned.