Loan Specialist - 166

Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Storage Hub•Galesburg, IL

9d•$18 - $20

About The Position

The Loan Specialist supports the branch manager in maintaining a profitable, well-managed office through efficient administration and compliant loan processing. The role processes applications, assembles and verifies loan documents, maintains required paperwork, and follows organizational and regulatory guidelines to mitigate risk and prevent losses. It also involves communicating with customers about payments, facilitating loan extensions and modifications, and overseeing office operations when the manager is absent.

Requirements

At least 1 year of customer service experience in any field.
Positive attitude, strong work ethic, and collaborative approach.
Strong customer relationship, communication, active listening, and persuasive sales skills.
Strong organizational skills, including managing multiple tasks, prioritizing responsibilities, meeting deadlines, and maintaining attention to detail.
Basic math proficiency, including addition, subtraction, multiplication, and division, and ability to apply these skills to calculations and data analysis.
Must already have valid U.S. work authorization permitting employment with any employer; visa sponsorship is not provided.

Nice To Haves

6 months of collections experience.
High school diploma or GED.

Responsibilities

Contact customers by phone or mail to encourage payment or arrange payment, and identify refinancing solutions to bring accounts current.
Close loans properly and ensure loan requirements are explained.
Make collection calls on overdue accounts.
Use company-provided location services to locate past-due customers.
Review pending applications and contact prospective customers to ensure timely processing.
Sell loans to former and prospective customers to support account growth.
Sell ancillary products, including taxes, referrals, and car club products where applicable.
Maintain account forms and loan documents in accordance with company guidelines and applicable federal and state law.
Prepare copies of financial and legal documents upon request.
Enter loan information accurately in company systems and keep customer information current.
Enter payments into loan management software.
Arrange payment extensions and maintain collection notes on account screens.
Support branch operations and oversee the office in the manager's absence.

Benefits

Low-deductible, affordable medical plans
Dental insurance
Vision insurance
Telehealth access
On-demand pay
Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
401(k) with company match
Paid time off, including holidays, vacation, and sick time
Bonus opportunities
Career development and advancement paths
Formal and comprehensive training program