Loan Specialist
About The Position
The Loan Specialist supports office management by ensuring efficient administration, accurate loan processing, and compliance with company and regulatory requirements. The role involves processing loan applications, assembling and verifying loan documents, and maintaining accurate paperwork to help mitigate risk and prevent potential losses. The Loan Specialist also contacts customers about payment arrangements, facilitates loan extensions and modifications, and maintains payment schedules. In the manager’s absence, the Loan Specialist may oversee office operations to help maintain continuity and productivity.
Responsibilities
- Contact customers by phone or mail to collect amounts due or arrange payment plans.
- Identify solutions to help customers refinance accounts and bring past-due accounts current.
- Close loans properly and clearly explain all loan requirements.
- Conduct collection calls on overdue accounts.
- Use company-provided location services to locate past-due customers.
- Review pending applications and contact prospective customers to support accurate and timely processing.
- Support account growth by offering loans to former and prospective customers.
- Sell applicable ancillary products, including taxes, referrals, and car club services.
- Maintain required forms and loan documentation in accordance with company guidelines and applicable federal and state laws.
- Prepare copies of financial and legal documents as requested.
- Ensure accurate and timely loan processing through proper system entry and up-to-date customer information.
- Enter customer payments into loan management software.
- Process payment extensions and maintain accurate collection notes within customer accounts.
- Oversee office operations in the manager’s absence, as needed.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
