Loan Specialist
About The Position
The Loan Specialist supports office management by ensuring efficient administration, accurate loan processing, and compliance with company and regulatory requirements. The role processes loan applications, assembles and verifies loan documents, and maintains accurate paperwork to help mitigate risk and prevent potential losses. The Loan Specialist also contacts customers about payment arrangements, facilitates loan extensions and modifications, and maintains payment schedules. In the manager’s absence, the Loan Specialist may oversee office operations to support continuity and productivity. The position requires availability Monday through Thursday from 8:30 a.m. to 5:30 p.m., Fridays from 8:30 a.m. to 6:00 p.m., and Saturdays from 8:30 a.m. to 12:30 p.m. on a rotational basis according to office needs. Some overtime may be required; Sundays are not scheduled. Applicants must already be legally authorized to work in the United States without current or future visa sponsorship.
Requirements
- Must already possess valid U.S. work authorization permitting employment with any employer; current or future visa sponsorship is not available.
- Must be available to work Monday through Thursday 8:30 a.m.–5:30 p.m., Friday 8:30 a.m.–6:00 p.m., and rotational Saturdays 8:30 a.m.–12:30 p.m.
- Some overtime may be required.
Responsibilities
- Contact customers by phone or mail to collect amounts due or arrange payment plans.
- Identify solutions to help customers refinance accounts and bring past-due accounts current.
- Properly close loans and clearly explain all loan requirements.
- Conduct collection calls on overdue accounts.
- Use company-provided location services to locate past-due customers.
- Review pending applications and contact prospective customers to support accurate and timely processing.
- Support account growth by offering loans to former and prospective customers.
- Sell applicable ancillary products, including taxes, referrals, and car club services.
- Maintain required forms and loan documentation in accordance with company guidelines and applicable federal and state laws.
- Prepare copies of financial and legal documents as requested.
- Ensure accurate and timely loan processing through proper system entry and up-to-date customer information.
- Enter customer payments into loan management software.
- Process payment extensions and maintain accurate collection notes within customer accounts.
- Oversee office operations in the manager’s absence, as needed.
Benefits
- Low-deductible, affordable medical plans, including medical, dental, and vision
- Telehealth access
- On-demand pay
- Competitive salary based on factors such as location, skills, knowledge, competencies, and experience
- 401(k) with company match
- Paid Time Off, including holidays, vacation, and sick time
- Bonus opportunities
- Career development and advancement paths
- Formal and comprehensive training program
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
