Loan Specialist - 166

Sun Loan•Galesburg, IL

About The Position

The Loan Specialist supports the branch manager in maintaining a profitable, well-managed office through efficient loan administration and compliant processing. The role processes applications, assembles and verifies loan documents, and maintains paperwork in accordance with organizational and regulatory requirements to help mitigate risk and prevent losses. The Loan Specialist also contacts customers about payment arrangements, facilitates loan extensions and modifications, and manages payment schedules. In the branch manager’s absence, this position oversees office operations to maintain continuity and productivity.

Requirements

One year of customer service experience in any field.
A positive attitude, strong work ethic, and collaborative approach.
Ability to build and maintain customer relationships, with excellent communication, active listening, and persuasive sales skills.
Strong organizational skills, including the ability to manage multiple tasks, prioritize responsibilities, meet deadlines, and maintain attention to detail.
Basic math proficiency, including addition, subtraction, multiplication, and division, and the ability to apply these skills to calculations and data analysis.

Nice To Haves

Six months of collections experience.
High school diploma or GED.

Responsibilities

Attempt to persuade customers to pay amounts due or arrange payment by phone or mail.
Identify solutions for customers to refinance accounts and bring them current.
Close loans properly, ensuring all loan requirements are explained.
Make collection calls on overdue accounts.
Use company-provided location services to locate past-due customers.
Review pending applications regularly and contact prospective customers to ensure timely, accurate processing.
Sell loans to former and prospective customers to support account growth.
Sell ancillary products, including taxes, referrals, and car club products where applicable.
Maintain account forms and loan documents in accordance with company guidelines and federal and state law.
Prepare copies of financial and legal documents as requested.
Enter loan information accurately into computer systems and keep customer information up to date.
Enter payments into loan management software.
Accommodate payment extensions and maintain collection notes on account screens.
Oversee office operations in the manager’s absence.