Floor Supervisor

TerrAscend • Flemington, NJ

1d • Onsite

About The Position

TerrAscend is hiring a full-time Floor Supervisor for Aunt Mary's Dispensary in Flemington, New Jersey. This on-site role provides compassionate, friendly, and professional service to patients and visitors, helping patients and caregivers make informed decisions about medical cannabis, including product selection, effects, potency, dosing, consumption methods, and administration.

The Floor Supervisor supports patient intake and onboarding, maintains accurate patient records, ensures compliant transactions, and oversees opening and closing procedures and daily floor operations. The role also helps maintain product knowledge, patient confidentiality, safety, and compliance with state requirements while assisting senior dispensary leadership with store operations. Availability for nights, weekends, holidays, and overtime as needed is required.

TerrAscend offers eligible team members medical, dental, and vision coverage, 401(k) savings opportunities, paid time off and company holidays, career development opportunities, employee discounts, and well-being resources. Benefits and eligibility may vary based on employment status, location, and other factors.

Requirements

• High school diploma or GED required.
• At least one year of customer service, retail, or related experience preferred.
• Good organizational and computer skills.
• Excellent interpersonal and communication skills and the ability to multitask.
• Availability to work nights, weekends, holidays, and overtime as needed.
• Ability to complete a background investigation, including state and federal background checks as applicable.
• Ability to perform essential functions that may include standing, walking, bending, reaching, lifting and moving items weighing up to 50 pounds, visual tasks, manual dexterity, extended periods on one's feet, and repetitive hand or arm movements, with or without reasonable accommodation.

Nice To Haves

• Cannabis experience is a plus.

Responsibilities

• Provide compassionate, friendly, and professional customer service to patients and visitors.
• Greet patients and visitors, complete check-in, verify eligibility for medical marijuana, and ensure accurate, compliant transactions and fulfillment of patient orders.
• Educate patients about medical marijuana and assist patients and caregivers with recommendations, including product selection, effects, potency, dosing, methods of consumption, and administration.
• Support intake and onboarding of new patients, including orientation to TerrAscend policies, rules, and procedures.
• Maintain accurate patient records in the MJ Freeway system.
• Maintain thorough product knowledge, respond promptly to patient questions or concerns, and escalate issues to a dispensary healthcare practitioner or management when appropriate.
• Maintain knowledge of state regulatory requirements and compliance guidelines.
• Provide a positive patient experience through strong interpersonal skills while ensuring patient confidentiality and security.
• Build relationships with patients and caregivers by anticipating needs and providing proactive support.
• Follow policies and procedures related to customer service, staff management, patient and visitor management, inventory, cash handling, state compliance, safety, and security.
• Oversee opening and closing procedures and daily operations, including Leader on Duty responsibilities, floor zoning, and hourly tracking.
• Partner with the Inventory Manager to ensure back-of-house processes run effectively.
• Assist senior dispensary leadership as needed to support overall store operations.
• Serve as an effective leader across seed-to-sale tracking systems, POS systems, Leaf Trade, and eCommerce platforms.
• Complete the required state-mandated training program, if required.
• Work weekends, holidays, and overtime as needed.
• Perform other duties as assigned.

Benefits

• Comprehensive medical, dental, and vision coverage for eligible team members.
• 401(k) savings opportunities.
• Paid time off and company holidays for eligible team members.
• Learning and development and opportunities to build a career across a growing organization.
• Team member discounts and additional employee programs.
• Resources and programs focused on overall well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED