Floor Supervisor store 192

Westlake Ace Hardware•Columbia, MD

About The Position

The Floor Supervisor assists with managing overall store operations and assumes primary responsibility for store operations when the General Manager and/or Assistant Managers are absent. The role also assists in managing and directing staff to achieve company goals and objectives. Responsibilities span customer service, store operations, inventory and merchandising, and leadership. The Floor Supervisor represents Ace Retail Group positively, helps customers and resolves complaints, maintains a safe and professional work environment, and supports store procedures and programs. The position involves supervising store operations, opening and closing the store, assisting with cashiering, receiving and stocking merchandise, maintaining inventory and merchandising standards, and supporting and training associates. The Floor Supervisor is expected to demonstrate Ace Retail Group’s Core Values—Winning, Excellence, Love, Integrity, Gratitude, Humility, and Teamwork—in daily decisions and interactions. Compensation is $17.00–$18.00 per hour.

Requirements

High school diploma or GED equivalent.
Ability to read and interpret safety rules, manufacturer assembly directions, operating and maintenance instructions, and procedure manuals.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to work independently.
Ability to work flexible hours.
Effective verbal and written communication skills.
Ability to foster teamwork and collaboration and motivate others to perform enthusiastically.
Ability to stand, walk, bend, lift up to 50 pounds regularly, lift up to 100 pounds occasionally with assistance, and climb.
Ability to incorporate the company’s Core Values into daily decisions and interactions.

Responsibilities

Represent Ace Retail Group positively and provide helpful, friendly customer service, including greeting customers, answering calls and pages, resolving complaints, and helping customers solve problems.
Maintain excellent product knowledge and knowledge of the store layout and product locations.
Ensure a positive, professional, and safe work environment for associates.
Supervise general operations of the entire store and manage store operations in the absence of the General Manager and Assistant Manager.
Open and close the store according to established procedures.
Assist with implementation of Store Support Center programs and with Loss Prevention, Safety, and Internal Audits.
Assist the General Manager and Assistant Manager with all aspects of running the store, and communicate operational or managerial issues to the General Manager in a timely manner.
Maintain the orderliness and cleanliness of the sales floor, stockroom, and outdoor merchandise areas.
Help ensure weekly price changes and label updates are completed accurately and on time.
Assist with cashiering functions, including training, maintenance, audits, and reports.
Help ensure forklift operations and receiving are performed safely and efficiently.
Ensure merchandise is checked in and stocked completely, and assist with maintaining back-stock levels.
Assist with timely and accurate cycle counts and negative-on-hand reports.
Assist with merchandise resets and ensure store signage is current.
Maintain a clean, orderly sales floor, including end caps and promotional and incremental merchandising.
Lead by example and remain approachable to associates and customers.
Assist with training associates and participate in store meetings.
Communicate merchandising, cost-control, or sales ideas to the General Manager for follow-up.
Partner with the General Manager and Assistant Manager to prepare for advancement.
Perform other duties as assigned.