Regal La Verne- Floor Staff -$18.00/hr-Age 21 +

Regal Theatres • La Verne, CA

6d • Onsite

About The Position

Regal La Verne Floor Staff team members provide exceptional guest service and may be assigned to the Box Office, Concession Stand, or usher duties based on theatre needs and employee availability. Team members represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash and other forms of payment, promoting premium viewing experiences and the Regal Crown Club, applying the MPAA rating system and company policies when selling tickets, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club and concession items, operating and cleaning concession equipment, and following food-safety requirements. Where applicable, employees assigned to alcohol sales or service must meet legal age and certification requirements and complete required training.

Usher duties include taking and depositing ticket stubs, directing and assisting guests, inspecting packages when applicable, managing crowds, enforcing the MPAA rating system, monitoring auditorium picture and sound quality and safety, reporting problems to management, performing concession sales when directed, cleaning auditoriums and public areas, and monitoring theatre vending equipment. Team members may also assist with opening and closing duties.

The role requires completion of the cast certification program as a cast member and box office cashier, or progress toward completion. Employees must be able to communicate effectively, perform calculations accurately, identify and evaluate problems, work under pressure, and organize their time and priorities. Physical duties include frequent standing and walking, occasional climbing, balancing, stooping, kneeling, crouching, or crawling, and occasional lifting of up to 60 pounds.

Requirements

• Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
• If assigned to alcohol sales or service, meet the applicable legal age requirement, complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• Communicate effectively, including public speaking, listening, and responding clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, and reach evidence-based conclusions.
• Take initiative and perform under pressure or opposition.
• Communicate effectively with customers, coworkers, and management.
• Set goals, budget time, and prioritize work to achieve objectives.
• Frequently stand, walk, sit, use hands, reach, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Have the vision capabilities required for close and distance vision, peripheral vision, depth perception, and focus adjustment.

Responsibilities

• Provide exceptional service to theatre guests and represent Regal consistently with its mission and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate point-of-sale systems and accurately handle cash, cards, gift cards, checks, tickets, coupons, and other transactions as assigned.
• Promote premium viewing experiences, the Regal Crown Club, and concession products through suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Prepare, operate, and clean concession equipment; manage concession inventory; and comply with applicable food-safety laws.
• Complete applicable alcohol-server training and maintain required certification when assigned alcohol sales or service duties.
• Take and deposit ticket stubs, direct guests to auditoriums, inspect packages when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, prevent content theft, and help maintain a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobbies, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with opening and closing duties as assigned.

Benefits

• Free movie passes at Regal locations.
• Discounted concessions at Regal locations.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed