Regal La Verne- Floor Staff -$18.00/hr-Age 21 +

Regal • La Verne, CA

7d • Onsite

About The Position

Regal La Verne Floor Staff team members ensure guests receive exceptional service. Depending on theatre needs and employee availability, team members may be assigned to the Box Office, Concession Stand, or usher duties. Team members represent Regal in accordance with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed tickets or coupons; promoting premium viewing experiences and the Regal Crown Club; applying movie-rating rules and company policy when selling tickets; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system, accurately handling payments and inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, following food-safety laws and break requirements, and maintaining any required alcohol certifications and training when applicable. Team members must read and understand training materials on subjects such as harassment and discrimination.

Usher duties include collecting and checking tickets, directing patrons, inspecting bags when applicable, managing crowds, enforcing movie-rating rules, monitoring auditorium picture and sound quality and safety, reporting problems to management, making auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The position pays $18 per hour. Team members may receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct communication skills.
• Ability to perform calculations quickly and accurately and identify and correct errors.
• Ability to identify problems, gather and evaluate relevant information, recognize alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, coworkers, and management; ability to establish goals, budget time, and set priorities.
• If assigned alcohol sales or service, be of legal age under applicable state or local law, complete legally required training, obtain required certification, and complete Regal Responsible Beverage Server training.

Responsibilities

• Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
• Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
• Operate the point-of-sale system and accurately handle payments, cash drawers, cards, checks, gift cards, redeemed tickets, passes, and coupons as applicable.
• Promote premium viewing experiences and the Regal Crown Club program, and use suggestive selling.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate, prepare, and clean concession equipment; maintain concession inventory; and comply with food-safety laws and break or meal-period requirements.
• Maintain required alcohol certifications and training when applicable, and complete required responsible beverage server training if assigned alcohol sales or service.
• Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and assist guests with seating.
• Conduct auditorium inspections to monitor picture and sound quality, prevent film and content theft, and maintain a safe environment.
• Report problems, discrepancies, and unusual situations to management.
• Perform in-auditorium concession sales when directed; clean auditoriums, restrooms, lobby, hallways, and other areas; and monitor theatre vending equipment.
• Assist with opening and closing duties as assigned.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• 401(k) retirement plan with a company match, available after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed