Regal Albany Cinemas - Floor Staff - $15.55

Regal Theatres•Albany, OR

5d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may work in the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission and policies. General expectations include regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and coupons, monitoring concession inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, and suggestive selling. Staff must follow applicable food-safety laws and break and meal-period requirements. Where applicable, staff must maintain required alcohol certifications and training; employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing guests to auditoriums, inspecting packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections for picture and sound quality, film and content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales as directed; clean auditoriums and other theatre areas; monitor vending equipment; and assist with opening and closing duties as assigned.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Possess good public-speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting up to 60 pounds.
Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
If assigned to sell or serve alcohol, be of legal age under applicable state or local law and complete legally required training and certification as well as Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office and concession point-of-sale systems and handle payments, cash drawers, gift cards, coupons, and related transactions accurately.
Promote premium viewing experiences and the Regal Crown Club program; perform upselling and suggestive selling.
Sell tickets according to the MPAA rating system and company policy, and respond to guest phone calls and questions.
Monitor concession inventory; operate, prepare, and clean concession equipment; and comply with applicable food-safety laws and break and meal-period requirements.
Maintain required alcohol certification and training when applicable; meet legal age requirements when assigned to sell or serve alcohol.
Tear and collect ticket stubs, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report theatre problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with opening and closing duties as assigned.
Read and understand training materials covering subjects such as sexual harassment and discrimination.