Regal Eastvale Gateway #1916 - Floor Staff - $16.90

Regal Theatres•Eastvale, CA

5d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability and may be variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. Duties include regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and redeemed coupons, managing concession inventory, promoting the Regal Crown Club, and operating, preparing, and cleaning concession equipment. Staff upsell items, follow food safety laws and break or meal-period laws, and maintain any required alcohol certification and training. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Team members must read and understand training materials on subjects such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons to auditoriums, inspecting bags when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, monitor for film and content theft, help maintain a safe environment, report problems or unusual situations to management, conduct in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties. The stated pay is $16.90. Team members receive free movie passes and discounted concessions at Regal locations. Eligible employees may participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

Requirements

Complete the cast certification program as a cast member and as a Box Office cashier, or be progressing toward completion.
If assigned to sell or serve alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking skills; listen effectively; and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Meet the position’s vision requirements, including close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
Operate Box Office and concession point-of-sale systems and accurately handle cash, cards, gift cards, travelers’ checks, tickets, passes, and coupons as applicable.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in line with the guest service philosophy.
Manage concession stock inventory; operate, prepare, and clean concession equipment; and upsell or suggest products.
Comply with food safety laws and applicable break and meal-period laws.
Maintain required alcohol certification and training when assigned to sell or serve alcohol.
Tear and collect tickets, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safety.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed.
Clean auditoriums after shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with opening and closing duties as assigned.