Regal Albany Cinemas - Floor Staff - $15.55

Regal•Albany, OR

6d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. They may be scheduled in the Box Office, Concession Stand, or as an Usher. Floor Staff must represent Regal consistently with its mission and policies, attend regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; following food safety laws and break or meal-period laws; and maintaining required alcohol certifications and training when applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing guests to auditoriums, inspecting bags and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, reporting problems or unusual situations to management, performing auxiliary concession sales as directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with assigned opening and closing duties. Successful performance requires completing the cast certification program as a cast member and as a box office cashier, or making progress toward completion. Where applicable, employees assigned to sell or serve alcohol must complete legally required training and certification as well as Regal Responsible Beverage Server training through Regal Online University. Employees must communicate effectively, perform calculations accurately, identify and assess problems, reach evidence-based conclusions, act proactively, work under pressure, and communicate well with customers, co-workers, and management. They must also be able to set goals, manage time, and prioritize work. The role involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
Possess good public speaking and listening skills and communicate clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, assess possible causes, evaluate alternatives, and reach conclusions based on evidence.
Take initiative and perform under pressure or opposition.
Communicate effectively with customers, co-workers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and occasional lifting up to 60 pounds.
Meet the stated vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
If assigned to sell or serve alcohol, meet the legal age requirement and complete applicable legally required training and certification, along with Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office point-of-sale systems and accurately handle cash drawers, cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate concession point-of-sale systems and accurately handle payments and concession inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club; and perform suggestive selling.
Comply with food safety laws and applicable break and meal-period laws; maintain required alcohol training and certification when assigned to alcohol service.
Tear and collect ticket stubs, direct guests to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.