Regal Eastvale Gateway #1916 - Floor Staff - $16.90

Regal • Eastvale, CA

6d • Onsite

About The Position

Regal Eastvale Gateway #1916 is hiring Floor Staff to ensure guests receive exceptional service. Team members are assigned based on theatre needs and employee availability and may work in the Box Office, Concession Stand, or as an Usher. Duties include regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code.

Box Office staff operate the point-of-sale system and handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons accurately. They promote premium viewing experiences and the Regal Crown Club, follow MPAA ratings and company ticketing policies, and respond to guest calls and questions.

Concession staff operate the point-of-sale system, accurately handle payments and coupons, and manage concession inventory. They promote the Regal Crown Club, prepare and clean concession equipment, make sales suggestions, comply with food-safety laws and break requirements, and maintain any applicable alcohol certification. Staff assigned to alcohol sales or service must meet applicable legal age requirements and complete required training. They must also read and understand training materials on topics including sexual harassment and discrimination.

Ushers tear and collect tickets, direct patrons, inspect packages when applicable, manage crowds, assist guests with seating, and enforce MPAA ratings. They inspect auditoriums for picture and sound quality, monitor for film and content theft, help maintain a safe environment, report problems to management, conduct auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

The position pays $16.90. Team members receive free movie passes and discounted concessions at Regal locations. They may participate in the 401(k) plan with company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, co-workers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
• Meet the listed vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.
• If assigned alcohol sales or service, be of legal age under applicable state or local laws and complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Maintain regular and consistent attendance.
• Handle emergency situations when called upon.
• Perform general cleaning duties and comply with the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets according to the MPAA rating system and company policy, and respond to guest calls and questions in accordance with the guest service philosophy.
• Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
• Prepare and clean concession equipment, make sales suggestions, comply with food-safety laws and break requirements, and maintain applicable alcohol certifications and training.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and safe conditions.
• Report problems, discrepancies, and unusual situations to management.
• Conduct auxiliary concession sales as directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed