Floor Staff (Sasonal Regal Stonestown) $19.61

Regal•San Francisco, CA

1d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be assigned to the Box Office, Concession Stand, or as an Usher, and must represent Regal consistently with its mission statement and policies. The position also includes assisting with opening and closing duties as assigned by management. This is a smoke-free facility.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
If assigned duties include selling or serving alcohol, complete legally required state or local training and obtain the required certificate, as well as complete Regal Entertainment Responsible Beverage Server training on Regal Online University.
Possess good public speaking skills, listen effectively, and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve desired objectives.
Meet the physical demands of the position, with reasonable accommodations where applicable.

Responsibilities

Maintain regular and consistent attendance.
Handle emergency situations when called upon.
Perform general cleaning duties and comply with the company dress code.
At the Box Office, operate the POS system and handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, and coupons accurately.
At the Box Office, upsell Premium Viewing Experience options, promote the Regal Crown Club, enforce ticket sales in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
At Concessions, operate the POS system and accurately handle cash drawers, payment methods, redeemed coupons, and concession stock inventory.
At Concessions, promote the Regal Crown Club, operate, prepare, and clean concession equipment, upsell products, and comply with food safety laws.
Keep alcohol certification and training current when applicable.
As an Usher, tear and collect tickets, direct patrons to auditoriums, and inspect backpacks and packages when applicable.
Manage crowd control and help guests find seats when necessary.
Enforce the MPAA rating system and conduct theatre inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession auxiliary sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.