PT Floor Staff - $15.00 per Hour, Free Movies & MORE! Must Be Able to Work Early Mornings/Late Nights, Weekends & Holidays!

Regal Theatres • Charlotte, NC

12d • Onsite

About The Position

Floor Staff team members provide exceptional service to theatre guests and may be assigned to the Box Office, Concession Stand, or Usher duties, depending on theatre needs and employee availability. Team members are classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. The role includes regular attendance, responding to emergencies when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed discounts; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system, handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and complying with food-safety laws. Where applicable, alcohol-related duties require current certification and legal eligibility to sell or serve alcohol. Team members must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting tickets, directing patrons, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and conducting auditorium inspections for picture and sound quality, content theft, and safety. Ushers report problems to management, perform concession sales when directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

The position pays $15 per hour. Team members receive free movie passes and discounted concessions at Regal locations. Eligible team members may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion.
• Good public speaking, listening, and clear, direct response skills.
• Ability to perform calculations accurately and identify and correct errors.
• Ability to identify problems, gather relevant information, assess alternatives, and reach evidence-based conclusions.
• Ability to take initiative and perform under pressure or opposition.
• Excellent communication skills with customers, co-workers, and management.
• Ability to establish goals, budget time, and set priorities.
• If assigned alcohol sales or service where applicable, meet the legal age requirement, complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
• Ability to read and understand training materials covering subjects such as sexual harassment and discrimination.

Responsibilities

• Maintain regular and consistent attendance, follow the company dress code, and perform general cleaning duties.
• Handle emergency situations when called upon.
• Operate the Box Office point-of-sale system and accurately handle cash, cards, checks, gift cards, and redeemed discounts.
• Promote premium viewing experiences and the Regal Crown Club, and sell tickets according to the MPAA rating system and company policy.
• Respond to guest phone calls and questions in keeping with the guest service philosophy.
• Operate concession point-of-sale systems; handle payments and concession inventory; prepare and clean concession equipment; and perform suggestive selling.
• Comply with food-safety laws and applicable requirements for breaks, meal periods, and alcohol certification and training.
• Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowd control, and assist guests with seating.
• Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and safety.
• Report problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales when directed and clean auditoriums, restrooms, lobby areas, hallways, and other theatre spaces.
• Monitor theatre vending equipment and assist with opening and closing duties as assigned.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in a 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed