About The Position
Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service. Team members may work in the Box Office, Concession Stand, or as an Usher. The position pays $15 per hour and requires availability for early mornings, late nights, weekends, and holidays. The work includes regular attendance, responding to emergencies when called upon, general cleaning, and following the company dress code. Depending on assignment, duties include selling tickets and concessions, operating point-of-sale systems, assisting and directing guests, maintaining theatre areas and equipment, and supporting theatre opening and closing activities.
Requirements
- Complete the cast certification program as a cast member and as a box office cashier, or be making progress toward completion.
- If assigned alcohol-selling or serving duties, be of the legal age required by state or local law and complete legally required training and certification, as well as Regal Responsible Beverage Server training on Regal Online University.
- Possess good public-speaking and listening skills and respond clearly and directly.
- Perform calculations quickly and accurately and identify and correct errors.
- Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
- Take action beyond what is necessarily called for and perform under pressure or opposition.
- Have excellent communication skills with customers, coworkers, and management.
- Establish goals, budget time, and set priorities to achieve objectives.
- Frequently stand, walk, sit, use hands to handle or feel, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl.
- May occasionally be required to lift up to 60 pounds.
- Have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
Responsibilities
- Maintain regular and consistent attendance.
- Handle emergency situations when called upon.
- Perform general cleaning duties and comply with the company dress code.
- In the Box Office, operate the POS system and accurately handle cash drawers, payment cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
- In the Box Office, promote premium viewing experiences and the Regal Crown Club program, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
- In Concessions, operate the POS system and accurately handle payments, redeemed coupons, and concession stock inventory.
- In Concessions, promote the Regal Crown Club program, operate, prepare, and clean concession equipment, and use upselling and suggestive selling.
- In Concessions, comply with food safety laws and laws regarding breaks and meal periods; maintain required alcohol certification and training where applicable.
- Read and understand training materials on topics including sexual harassment and discrimination.
- As an Usher, tear tickets, collect and deposit ticket stubs, and direct patrons to auditoriums.
- Inspect backpacks and packages when applicable, manage crowd control, and assist guests in finding seats.
- Enforce the MPAA rating system and inspect theatres to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
- Report problems, discrepancies, or unusual situations to management.
- Perform in-auditorium auxiliary concession sales as directed by management.
- Clean auditoriums after scheduled shows and maintain clean restrooms, lobbies, hallways, and other areas outside auditoriums.
- Monitor the cleanliness and operation of theatre vending equipment.
- Assist with opening and closing duties as assigned by management.
Benefits
- Free movie passes at any Regal location.
- Discounted concessions at any Regal location.
- Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.
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What This Job Offers
Job Type
Part-time
Education Level
No Education Listed
