Floor Staff - $14.50/hr | Free Movies, Concession Discounts, Holiday Pay & Flexible Scheduling. Must Be Available Weekends & Holidays. Apply Today!!!.

Regal Theatres•Noblesville, IN

13d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They are expected to represent Regal consistently with its mission and policies, attend work regularly and consistently, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system, accurately handling payments and redeemed coupons, managing concession stock inventory, promoting the Regal Crown Club, and operating, preparing, and cleaning concession equipment. Staff make suggestive sales, comply with food safety laws and rules governing breaks and meal periods, and maintain any required alcohol certification and training. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement and complete legally required training and Regal Responsible Beverage Server training. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowd control, helping guests find seats, and enforcing the MPAA rating system. Ushers conduct auditorium inspections to monitor picture and sound quality, help prevent film and content theft, and maintain a safe environment. They report problems or unusual situations to management, perform in-auditorium concession sales as directed, clean auditoriums after scheduled shows, maintain restrooms, the lobby, hallways, and other areas, monitor theatre vending equipment, and assist with assigned opening and closing duties. Employees must complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion. The role requires effective public speaking, listening and communication; accurate calculations; problem identification and evidence-based reasoning; and the ability to set goals, manage time, and prioritize work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
Possess good public speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take initiative beyond what is necessarily called for and perform under pressure or opposition.
Demonstrate excellent communication skills with customers, coworkers, and management.
Set goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, meet the applicable state or local legal age requirement and complete legally required training and certification, as well as Regal Responsible Beverage Server training.
Read and understand training materials covering topics such as sexual harassment and discrimination.
Frequently stand, walk, sit, use hands to handle or feel objects, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
Meet the vision requirements of close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond appropriately to guest calls and questions.
Operate concession point-of-sale systems; accurately handle payments, redeemed coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; make suggestive sales; and follow food safety laws and break and meal-period requirements.
Maintain required alcohol certification and training when assigned alcohol sales or service duties.
Tear and collect ticket stubs, direct patrons, inspect bags and packages when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, film or content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.