Santa Rosa 10 Floor Staff FREE MOVIES! Starting at $15.00 an hour! Concession Discounts! Seasonal Position

Regal•Mary Ester, FL

About The Position

Floor Staff team members are assigned based on theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees represent Regal consistently with its mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions in keeping with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break or meal-period laws; maintaining required alcohol certifications and training when applicable; and completing required training on subjects such as sexual harassment and discrimination. Employees assigned to sell or serve alcohol must meet the legal age requirement. Usher duties include tearing and collecting tickets and directing patrons; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; conducting auxiliary concession sales as directed; cleaning auditoriums, restrooms, lobbies, hallways, and other areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Successful employees must perform the essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Employees must complete the cast certification program as a cast member and box office cashier, or be progressing toward completion. Where applicable, employees assigned to sell or serve alcohol must complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training through Regal Online University. The role requires clear communication and listening, public speaking, accurate calculations and error correction, problem identification and evidence-based judgment, working under pressure, and the ability to set goals, manage time, and prioritize.

Requirements

Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
Possess good public-speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
Take appropriate action and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and follow the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, payment methods, gift cards, and redeemed tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, redeemed coupons, and concession inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club; and make suggestive sales.
Comply with food safety laws and laws governing breaks and meal periods; maintain required alcohol certifications and training where applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect backpacks and packages when applicable, and help manage crowds and seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and guest safety.
Report problems, discrepancies, or unusual situations to management.
Conduct auxiliary concession sales in auditoriums as directed by management.
Clean auditoriums, restrooms, lobby areas, hallways, and other areas, and monitor theatre vending equipment.
Assist with assigned opening and closing duties.