Seasonal Floor Staff- $15.00/hour: Free movie passes & 50% food discounts!

Regal•Rolla, MO

3d•Onsite

About The Position

Seasonal Floor Staff team members are assigned according to theatre needs and/or employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, responding to emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. The role includes position-specific duties in concessions and ushering. Concession duties include operating point-of-sale equipment, handling payments and inventory, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and complying with food safety and break-period laws. Usher duties include directing patrons, managing crowds, inspecting packages when applicable, enforcing the MPAA rating system, monitoring auditoriums and theatre equipment, reporting issues to management, assisting with auxiliary sales and opening or closing duties, and cleaning theatre areas. The position requires completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion. Where alcohol sales or service are assigned, the employee must meet applicable legal age requirements, complete legally required training and certification, and complete Regal Responsible Beverage Server training. Employees must communicate effectively, perform calculations accurately, identify and address problems, and establish goals, manage time, and set priorities. The role also involves frequent standing, walking, sitting, and use of hands, and may occasionally require climbing, balancing, stooping, kneeling, crouching, crawling, and lifting up to 60 pounds.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking skills; ability to listen effectively and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure and/or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Vision including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
If assigned to sell or serve alcohol, meet the applicable legal age requirement, complete legally required state or local training and certification, and complete Regal Responsible Beverage Server training.

Nice To Haves

Creative, artistic, or creative-hobby interests; Regal may use interested employees as a resource for adding a personal touch for guests.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate point-of-sale systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory.
Promote the Regal Crown Club program and use up-selling and suggestive-selling techniques.
Operate, prepare, and clean concession-related equipment.
Comply with local, state, and federal food safety laws and applicable laws regarding breaks and meal periods.
Maintain current required alcohol certification and training when applicable, and meet legal age requirements for assigned alcohol sales or service.
Direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, and assist guests with seating.
Enforce the MPAA rating system and conduct in-theatre inspections to monitor picture and sound quality, prevent film and content theft, and help maintain a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession auxiliary sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby areas, hallways, and other areas outside auditoriums.
Monitor the cleanliness and operation of theatre vending equipment.
Assist with opening and closing duties as assigned by management.