Seasonal Floor Staff- $15.00/hour: Free movie passes & 50% food discounts!

Regal Theatres•Rolla, MO

3d•Onsite

About The Position

Seasonal Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may be scheduled to work in the Box Office, Concession Stand, or as an Usher. The role may offer opportunities for upward movement and additional responsibilities. Employees represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Concession duties include operating the point-of-sale system and handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed coupons accurately; managing concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; upselling; and complying with food-safety laws and break or meal-period requirements. Where applicable, staff must keep alcohol certifications and training current. Employees assigned to sell or serve alcohol must meet the legal age requirement and complete required state or local training and certification, as well as Regal Responsible Beverage Server training through Regal Online University. Usher duties include directing patrons to auditoriums; inspecting backpacks and packages where applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; performing auxiliary in-auditorium concession sales as directed; cleaning auditoriums after scheduled shows and maintaining clean restrooms, lobby, hallways, and other areas; monitoring theatre vending equipment; and assisting with opening and closing duties as assigned. Employees must complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion. The role requires effective public speaking, listening, and clear responses; accurate calculations and error correction; problem-solving and sound judgment; the ability to perform under pressure; and strong communication, goal-setting, time-management, and prioritization skills. Regal may make use of employees’ creative or artistic interests for theatre decorating or other personal touches, if they are interested. The position involves frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training through Regal Online University.
Good public-speaking skills; effective listening; and the ability to respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, consider possible causes and alternatives, evaluate information, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, coworkers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Creative, artistic, or other creative-hobby interests that could be used for theatre decorating or adding a personal touch, if interested.

Responsibilities

Provide exceptional service to theatre guests and represent Regal consistently with its mission and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the concession point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, and redeemed coupons.
Manage concession stock inventory and promote the Regal Crown Club program.
Operate, prepare, and clean concession equipment; upsell and make suggestive sales.
Follow applicable food-safety laws and federal and state break and meal-period requirements.
Maintain required alcohol certifications and training when applicable; meet legal age requirements when selling or serving alcohol.
Direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.
Complete the cast certification program as a cast member and box office cashier, or make progress toward completion.
Complete legally required alcohol training and certification and Regal Responsible Beverage Server training when assigned to sell or serve alcohol.