Floor Staff- , $11.50 Per Hour, Great Benefits, Free Movie Tickets, Discounts in Concessions

Regal•Knoxville, TN

About The Position

Floor Staff team members are assigned as variable-hour, part-time fixed, part-time regular, or full-time hourly employees based on theatre needs and employee availability. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in accordance with its mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers and payment methods, promoting premium viewing experiences and the Regal Crown Club, selling tickets in accordance with the MPAA rating system and company policy, and responding to guest calls and questions. Concession duties include operating the point-of-sale system, accurately handling payments and concession inventory, promoting the Regal Crown Club, operating and cleaning concession equipment, suggestive selling, complying with food safety laws and break requirements, and keeping any required alcohol certifications current. Employees assigned to sell or serve alcohol must meet applicable legal age requirements and complete required training. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include collecting and checking tickets, directing patrons, inspecting bags when applicable, managing crowds, assisting guests with seating, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, reporting problems to management, conducting auxiliary concession sales as directed, cleaning auditoriums and public areas, monitoring vending equipment, and assisting with opening and closing duties. The role requires effective public speaking, listening, and clear communication; accurate calculations and error correction; problem identification and evidence-based decision-making; and the ability to perform under pressure. Employees should communicate effectively with customers, coworkers, and management, and be able to establish goals, budget time, and set priorities. The job frequently involves standing, walking, sitting, using hands, reaching, and talking or hearing. It occasionally involves climbing or balancing, stooping, kneeling, crouching, or crawling, and may require lifting up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made for individuals with disabilities to perform essential functions.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
Possess good public speaking and listening skills and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Possess excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing and walking and occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, discount tickets, passes, and coupons.
Promote premium viewing experiences and the Regal Crown Club program; sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in keeping with the guest service philosophy.
Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; promote the Regal Crown Club; and perform suggestive selling.
Comply with food safety laws and applicable break and meal-period laws; maintain required alcohol certification and training when applicable.
Tear and collect tickets, direct patrons to auditoriums, inspect packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform auxiliary in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment and assist with assigned opening and closing duties.