Floor Staff- $15.00/hour: Free movie passes & 50% food discounts!

Regal Theatres•Rolla, MO

8d•Onsite

About The Position

Floor Staff team members are assigned according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher, with potential for upward movement and additional responsibilities. Employees represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. Concession duties include operating the point-of-sale system and handling cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory accurately; promoting the Regal Crown Club program; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food-safety laws and applicable break and meal-period laws. Where alcohol is sold and assigned duties include selling or serving it, employees must meet the applicable legal age requirement and maintain required certification and training. Usher duties include directing patrons to auditoriums; inspecting backpacks and packages when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting problems or unusual situations to management; making auxiliary in-auditorium concession sales as directed; cleaning auditoriums after scheduled shows and maintaining other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. The position requires good public speaking, listening and communication skills, accurate calculations, problem-solving and reasoning, and the ability to organize time and priorities. The theatre may use employees’ creative or artistic interests for guest-facing decorating or other personal touches, if they are interested.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
If assigned to sell or serve alcohol where applicable, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Possess good public-speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, consider possible causes, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take action beyond what is necessarily called for and perform under pressure or opposition.
Have excellent communication skills with customers, co-workers, and management.
Establish goals, budget time, and set priorities to achieve objectives.
Meet the physical demands of the role, including frequently standing, walking, sitting, using hands, reaching, and talking or hearing; occasionally climbing or balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
Meet the position’s vision requirements: close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Nice To Haves

Creative, artistic, or other creative-hobby interests may be used as a resource for theatre decorating or other personal touches, if the employee is interested.
Interest in upward movement and taking on more responsibilities.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and follow the company dress code.
Work in the Box Office, Concession Stand, or as an Usher, depending on theatre needs and employee availability.
Operate the concession point-of-sale system and accurately handle cash, payment cards, travelers’ checks, gift cards, redeemed coupons, and concession inventory.
Promote the Regal Crown Club program and use suggestive selling techniques.
Operate, prepare, and clean concession equipment.
Comply with applicable food-safety laws and laws regarding breaks and meal periods.
Maintain required alcohol certification and training when applicable; sell or serve alcohol only when of the legally required age.
Direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management.
Perform in-auditorium auxiliary concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with opening and closing duties as assigned by management.
Read and understand training materials, including materials on sexual harassment and discrimination.