Floor Staff- $15.00/hour: Free movie passes & 50% food discounts!

Regal•Rolla, MO

9d•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning duties, and comply with the company dress code. The role may offer upward movement and additional responsibilities in the near future. Depending on assignment, duties include operating concession point-of-sale and related equipment, handling transactions and inventory, promoting the Regal Crown Club, selling concessions, and following food safety and applicable alcohol-service requirements. Usher duties include directing and assisting patrons, inspecting packages when applicable, managing crowds, enforcing the MPAA rating system, monitoring auditorium picture and sound quality and safety, reporting issues to management, cleaning theatre areas, and completing assigned opening and closing duties. Successful employees must perform essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. The job requires effective public speaking, listening and communication, accurate calculations, problem-solving and reasoning, working under pressure, and the ability to establish goals, manage time, and set priorities. Creative or artistic interests may be used as a resource for theatre decorating and guest experience. Employees must complete the required cast certification program or be progressing toward completion. Where applicable, employees assigned to sell or serve alcohol must meet legal age requirements, complete legally required training and certification, and complete Regal Responsible Beverage Server training on Regal Online University. The role frequently requires standing, walking, sitting, using hands, reaching, and talking or hearing. It occasionally requires climbing or balancing and stooping, kneeling, crouching, or crawling. Employees may occasionally need to lift up to 60 pounds. Vision requirements include close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion, is required.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the physical demands of the job, including occasionally lifting up to 60 pounds, subject to reasonable accommodations.
If assigned to sell or serve alcohol, must be of the legal age under applicable state or local law and complete required alcohol training and certification.

Nice To Haves

Creative, artistic, or creative-hobby interests may be used as a resource for theatre decorating and guest experience.

Responsibilities

Provide exceptional service to theatre guests and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate concession point-of-sale systems and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed coupons, and concession stock inventory.
Promote the Regal Crown Club and use up-selling and suggestive-selling techniques.
Operate, prepare, and clean concession-related equipment.
Comply with local, state, and federal food safety laws, and abide by applicable laws regarding breaks and meal periods.
Maintain current required alcohol certification and training where applicable; meet applicable legal age requirements when assigned to sell or serve alcohol.
Direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform in-auditorium concession sales as directed by management.
Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
Monitor theatre vending equipment for cleanliness and operation.
Assist with assigned opening and closing duties.
Read and understand required training materials, including subjects such as sexual harassment and discrimination.
Complete the required cast certification program, or make progress toward its completion.
Where alcohol service is assigned, complete legally required state or local training and certification as well as Regal Responsible Beverage Server training on Regal Online University.