Floor Staff - $14.50/hr | Seasonal - Free Movies, Concession Discounts, Holiday Pay & Flexible Scheduling,Available Weekends & Holidays. Apply Today!.

Regal•Noblesville, IN

About The Position

Seasonal Floor Staff members ensure guests receive exceptional service and may be assigned to the Box Office, Concession Stand, or Usher duties according to theatre needs and employee availability. Employees may be classified as variable-hour, part-time fixed, part-time regular, or full-time hourly. Floor Staff represent Regal in accordance with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; following the MPAA rating system and company policy when selling tickets; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; and complying with food safety laws and applicable break and meal-period laws. Where applicable, employees must keep alcohol certifications and training current. Employees assigned to sell or serve alcohol must meet the legal age requirement and complete legally required training and certification, as well as Regal Responsible Beverage Server training. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, film and content theft, and safety. Ushers report problems and unusual situations to management, conduct in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. The position requires satisfactory performance of essential duties, with reasonable accommodations available for individuals with disabilities. Employees must complete the cast certification program as a cast member and box office cashier, or be making progress toward completion. The role requires clear public speaking and listening, accurate calculations and error correction, problem identification and evidence-based reasoning, performance under pressure, and strong communication, goal-setting, time-management, and prioritization skills. Physical duties include frequent standing, walking, sitting, hand use, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds. Vision requirements include close, distance, peripheral, and depth vision and the ability to adjust focus.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, assess possible causes and alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management; ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the job, including occasional lifting of up to 60 pounds, with reasonable accommodations where applicable.
If assigned to sell or serve alcohol, meet the legal age requirement and complete legally required state or local training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and follow the company dress code.
Operate Box Office and concession point-of-sale systems and accurately handle cash, cards, travelers’ checks, gift cards, tickets, passes, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program; perform suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate, prepare, and clean concession equipment; comply with food safety requirements and applicable laws governing breaks and meal periods.
Maintain applicable alcohol training and certifications; complete legally required training and Regal Responsible Beverage Server training when assigned alcohol sales or service.
Tear and collect tickets, direct patrons, inspect bags or packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, theft, and a safe environment.
Report theatre problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed; clean auditoriums, restrooms, lobby, hallways, and other areas; and monitor vending equipment.
Assist with assigned opening and closing duties.