About The Position

The Support Associate supports a customer- and product-focused sales culture by carrying out sales operations functions, including merchandise handling, stock processing, and stockroom organization. The role helps ensure merchandise is stored, ticketed, located, and replenished effectively, and supports timely product presentation and store operations. It also contributes to customer service, teamwork, and a clean, organized boutique. These are seasonal holiday roles, with employment ending no later than January 16, 2022. The minimum hiring age for this location has been adjusted to 16 for holiday hiring.

Requirements

  • High school diploma or equivalent.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Ability to learn or adapt to technology provided by the company.
  • Ability to work the majority of the shift standing.
  • Ability to work quickly within strict timelines.
  • Ability to demonstrate teamwork.
  • Regular attendance to ensure adequate coverage and meet company objectives.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Ability to communicate with customers, Associates, and Management, and to wear/use a headset.
  • Physical demands include constant walking/standing for 67–100% of an 8-hour shift, occasional lifting up to 50 lbs. for 1–33% of an 8-hour shift, and frequent climbing for 34–66% of an 8-hour shift.

Nice To Haves

  • Previous stock or cashier experience preferred.
  • Exposure to visual merchandising and product placement techniques desired.

Responsibilities

  • Process merchandise, ensuring items are properly stored, ticketed, and easy to locate for sales-floor replenishment; reorganize merchandise as needed to maximize stock space.
  • Ensure new products are properly merchandised and represented in a timely manner.
  • Enter receiving documents into the computer system and reconcile merchandise invoices to items received, as applicable.
  • Complete store-to-store transfers and Locate requests accurately and promptly.
  • Receive and process visual packet materials, props, and signage; properly store stockroom hardware, hangers, sign holders, and related items.
  • Participate in pricing changes and markdowns.
  • Alert store management to cash supply needs.
  • Assist with visual directives, including floorsets, window changes, visual presentations, and signage placement, as directed.
  • Assist with boutique cleanliness and organization.
  • Model, support, and promote Most Amazing Personal Service (MAPS) principles and standards to offer a cohesive omni-channel experience.
  • Promote an inclusive, collaborative approach to problem solving.
  • Seek personal development opportunities and solicit feedback.
  • Perform other duties as assigned.
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