About The Position

The Sales Associate supports Management in promoting a customer- and product-focused sales culture. The role helps ensure a strong customer experience and maximum profitability while keeping the company’s values and guiding principles central to store operations. The position may be offered across multiple brands, and some duties may vary by brand. This is a seasonal role to support holiday hiring, with employment ending no later than January 16, 2022. The location is adjusting its minimum hiring age to 16 for these seasonal roles. The posting also states that applicants must be 18 or older except for temporary, seasonal hiring needs. The role involves selling merchandise and sharing product knowledge, providing personal and omnichannel customer service, supporting register operations, maintaining merchandise and visual standards, replenishing and organizing the store, and contributing to teamwork and personal development. Applicants should be able to work a flexible schedule, including nights, weekends, and holidays. The work includes extended periods of walking and standing, frequent climbing, and occasional lifting of up to 50 pounds.

Requirements

  • High school diploma or equivalent.
  • Excellent communication skills.
  • Excellent customer service skills.
  • Ability to learn or adapt to technology provided by the company.
  • Strong organizational skills and ability to multitask in a fast-paced environment.
  • Ability to communicate with customers, Associates, and Management.
  • Regular attendance to ensure adequate coverage and meet company objectives.
  • Ability to work a flexible schedule, including nights, weekends, and holidays.
  • Minimum hiring age of 16 for this location’s seasonal hiring; the posting otherwise states applicants must be 18 or older except for temporary, seasonal hiring needs.

Nice To Haves

  • Retail or sales experience preferred.

Responsibilities

  • Meet company sales goals using sales techniques and product knowledge; recommend or locate merchandise based on customer needs and preferences.
  • Maintain knowledge of current sales and promotions, pricing, and visual standards.
  • Follow merchandise handling, presentation, loss prevention, and other management-directed standards.
  • Participate in visual directives, including monthly store sets and zone maintenance.
  • Model and promote Most Amazing Personal Service (MAPS) principles and provide a cohesive omnichannel experience.
  • Resolve customer concerns promptly.
  • Provide a fast, efficient register experience and follow applicable payment, coupon, return, exchange, security, and operational policies.
  • Reinforce buying decisions at checkout and meet add-on goals, including gift card sales.
  • Enroll clients in the rewards program.
  • Build and maintain a customer following through clienteling and wardrobing.
  • Know current product fit and style assortment offerings in store and online.
  • Maintain client communication using the customer book.
  • Support replenishment activities to keep the store full and abundant.
  • Assist with locate fulfillment.
  • Assist with floor sets, window changes, visual presentations, signage placement, and other visual directives as directed.
  • Assist with boutique cleanliness and organization.
  • Promote an inclusive, collaborative approach to problem solving.
  • Seek personal development opportunities and solicit feedback.
  • Perform other duties as assigned.
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