Floor Staff - $14.50/hr | Seasonal - Free Movies, Concession Discounts, Holiday Pay & Flexible Scheduling,Available Weekends & Holidays. Apply Today!.

Regal Theatres•Noblesville, IN

5d•Onsite

About The Position

Seasonal Floor Staff members help ensure guests receive exceptional service. Depending on theatre needs and employee availability, team members may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, cards, checks, gift cards, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system; accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; preparing, operating, and cleaning concession equipment; suggestive selling; and complying with applicable food safety laws and break and meal-period laws. Where applicable, employees must maintain required alcohol certifications and training. Employees assigned to sell or serve alcohol must meet the legal age requirement. Employees must read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing guests to auditoriums, inspecting packages when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and content theft, and helping maintain a safe environment. Ushers report problems or unusual situations to management, may perform auxiliary concession sales, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion.
Good public speaking, effective listening, and clear, direct responses.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and communicating; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Read and understand training materials covering subjects such as sexual harassment and discrimination.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office and Concession Stand point-of-sale systems and accurately handle payments, cash drawers, tickets, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program, and perform suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy.
Respond to guest phone calls and questions in a manner consistent with the guest service philosophy.
Prepare, operate, and clean concession equipment and comply with applicable food safety and break and meal-period laws.
When assigned as an usher, collect tickets, direct patrons, inspect packages when applicable, manage crowds, and help guests find seats.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, or unusual situations to management.
Perform auxiliary concession sales when directed and clean auditoriums, restrooms, lobby, hallways, and other theatre areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Complete applicable alcohol training and certification when assigned to sell or serve alcohol.