Regal Wilder- Part-time Floor Staff $13.50/hr

Regal Theatres•Wilder, KY

3d•Onsite

About The Position

Floor Staff team members are variable hourly employees classified according to theatre needs and employee availability. Their primary responsibility is to ensure guests receive exceptional service. Depending on theatre needs, Floor Staff may work in the Box Office, Concession Stand, or as an Usher. Employees are expected to represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Employees promote premium viewing experiences and the Regal Crown Club, sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions according to the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Employees must comply with food safety laws and laws concerning breaks and meal periods. Where applicable, employees must maintain required alcohol certification and training and meet the legal age requirement for selling or serving alcohol. Employees must also read and understand training materials covering topics such as sexual harassment and discrimination. Usher duties include tearing and collecting tickets, directing patrons to auditoriums, inspecting backpacks and packages when applicable, managing crowds, helping guests find seats, and enforcing the MPAA rating system. Ushers inspect auditoriums for picture and sound quality, content theft, and safety; report problems or unusual situations to management; perform auxiliary concession sales when directed; clean auditoriums after scheduled shows and maintain cleanliness in restrooms, the lobby, hallways, and other areas; monitor theatre vending equipment; and assist with opening and closing duties as assigned.

Requirements

Completion of the cast certification program as a cast member and as a box office cashier, or progress toward completion.
Good public speaking skills; ability to listen effectively and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take action beyond what is necessarily called for and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities to achieve objectives.
Ability to meet the physical demands of the role, including frequent standing, walking, sitting, handling objects, reaching, and talking or hearing; occasional climbing or balancing and stooping, kneeling, crouching, or crawling; and occasional lifting of up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.
If assigned alcohol sales or service where applicable, complete legally required state or local training, obtain the required certificate, complete Regal Responsible Beverage Server training on Regal Online University, and meet the legal age requirement.

Responsibilities

Provide exceptional guest service and represent Regal in accordance with its mission statement and policies.
Maintain regular and consistent attendance, handle emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office or Concession Stand point-of-sale system and accurately handle payments and applicable inventory.
Promote premium viewing experiences and the Regal Crown Club program, and perform suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and phone calls.
Operate, prepare, and clean concession equipment; comply with applicable food safety, break, and meal-period laws.
Where applicable, maintain required alcohol certification and training and meet the legal age requirement to sell or serve alcohol.
Tear and collect tickets, direct patrons, inspect bags when applicable, manage crowd control, help guests find seats, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and safety, and report problems or unusual situations to management.
Perform in-auditorium concession sales when directed and clean auditoriums, restrooms, lobby areas, hallways, and other areas.
Monitor theatre vending equipment and assist with assigned opening and closing duties.
Read and understand training materials on topics including sexual harassment and discrimination.