Regal Wilder- Part-time Floor Staff $13.50/hr

Regal•Cold Spring, KY

About The Position

Regal Wilder is hiring part-time Floor Staff at $13.50 per hour. Floor Staff are variable-hour employees scheduled according to theatre needs and employee availability. Depending on assignment, team members work in the Box Office, Concession Stand, or as an Usher, with the primary responsibility of providing guests with exceptional service. Employees are expected to represent Regal consistently with its mission statement and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discounts, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; enforcing ticket sales in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the point-of-sale system and handling payments and concession inventory accurately; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break requirements; and maintaining current alcohol certification and training when applicable. Employees assigned to sell or serve alcohol must meet applicable legal age requirements and complete required training. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds and assisting guests with seating, enforcing the MPAA rating system, and conducting auditorium inspections for picture and sound quality, content theft, and safety. Ushers report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Requirements

Completion of the cast certification program as a cast member and as a Box Office cashier, or progress toward completion, is required.
Possess good public speaking skills; listen effectively and respond clearly and directly.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Take appropriate action, including beyond what is necessarily called for, and perform under pressure or opposition.
Have excellent communication skills with customers, coworkers, and management; establish goals, budget time, and set priorities.
When assigned alcohol sales or service, be of legal age under applicable state or local law and complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate Box Office and Concession point-of-sale systems and accurately handle payments, cash drawers, discounts, coupons, and concession inventory as applicable.
Promote premium viewing experiences and the Regal Crown Club program, and perform suggestive selling.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest questions and phone calls.
Operate, prepare, and clean concession equipment; comply with food safety laws and applicable break and meal-period laws.
Maintain required alcohol certification and training when assigned alcohol sales or service duties, and comply with applicable legal age requirements.
Tear and collect ticket stubs, direct patrons, inspect backpacks and packages when applicable, manage crowds, and assist guests with seating.
Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
Report problems, discrepancies, and unusual situations to management; perform auxiliary concession sales as directed.
Clean auditoriums after scheduled shows and maintain restrooms, lobby, hallways, and other areas; monitor theatre vending equipment.
Assist with opening and closing duties as assigned by management.
Complete required cast certification and training, including training materials covering subjects such as sexual harassment and discrimination.