Regal La Verne- Floor Staff -$18.00/hr-Age 21 +

Regal • La Verne, CA

7d • Onsite

About The Position

Floor Staff team members ensure guests receive exceptional service and may be scheduled in the Box Office, Concession Stand, or as an Usher, based on theatre needs and employee availability. Team members represent Regal in accordance with its mission and policies, including maintaining regular and consistent attendance, responding to emergencies when called upon, performing general cleaning duties, and complying with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions.

Concession duties include operating the point-of-sale system and accurately handling payments, coupons, and stock inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; following food-safety laws and break requirements; and maintaining applicable alcohol certifications and training. Employees must read and understand training materials covering topics such as harassment and discrimination.

Usher duties include collecting ticket stubs and directing patrons; inspecting bags when applicable; managing crowds and helping guests find seats; enforcing the MPAA rating system; inspecting auditoriums for picture and sound quality, content theft, and safety; reporting issues to management; making auxiliary concession sales when directed; cleaning auditoriums and other theatre areas; monitoring vending equipment; and assisting with assigned opening and closing duties.

Requirements

• Complete the cast certification program as a cast member and as a box office cashier, or be progressing toward completion.
• If assigned alcohol-selling or serving duties, be of legal age under applicable state or local law and complete legally required training, obtain the required certificate, and complete Regal Responsible Beverage Server training.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant information, evaluate alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
• Demonstrate excellent communication with customers, coworkers, and management, and establish goals, budget time, and set priorities.
• Frequently stand, walk, sit, use hands, reach, and talk or hear; occasionally climb or balance, stoop, kneel, crouch, or crawl; and occasionally lift up to 60 pounds.
• Meet the position’s vision requirements, including close and distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and follow the company dress code.
• Operate the Box Office point-of-sale system and accurately handle cash, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons.
• Promote premium viewing experiences and the Regal Crown Club program.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
• Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
• Operate, prepare, and clean concession equipment; suggestively sell; comply with food-safety laws and break or meal-period laws; and maintain required alcohol certification and training when applicable.
• Collect ticket stubs, direct patrons to auditoriums, inspect backpacks and packages when applicable, manage crowd control, and assist guests with seating.
• Enforce the MPAA rating system and conduct auditorium inspections for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, and unusual situations to management.
• Perform auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location.
• Discounted concessions at any Regal location.
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed