About The Position

The Assistant Manager is a variable-hour or part-time regular hourly employee whose primary function is to operate and supervise a theatre and its employees, representing Regal in a manner consistent with its mission statement and policies. The role includes supervising staff, supporting theatre operations, ensuring guest satisfaction and safety, managing receipts and costs, and maintaining compliance with company and legal requirements. The Assistant Manager may perform all staff positions and reports to theatre management for oversight of certain personnel decisions. The position directly supervises an unspecified number of employees.

Requirements

  • High school diploma or equivalent, unless currently a high school student.
  • At least three months of supervisory experience, or six months of theatre experience with completion of the Cast Certification Program, or a combination of these; alternatively, demonstrated leadership or management potential subject to Vice President approval.
  • If assigned to sell or serve alcohol, be of legal age under state or local law, complete legally required training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Online University.
  • Good public-speaking skills and effective oral and written communication with employees, vendors, and corporate staff; ability to listen effectively, respond clearly, and explain information.
  • Ability to perform calculations accurately and quickly and identify and correct errors.
  • Ability to identify problems, gather relevant information, assess causes and alternatives, reach evidence-based conclusions, recommend solutions, take initiative, work with minimal supervision, and perform under pressure or opposition.
  • Proven experience with PC platforms and knowledge of basic office programs, including email, word processing, and spreadsheets; ability to operate copiers and other office equipment, use filing systems, and maintain attention to detail.
  • Dexterity in using tools and equipment and ability to perform mechanical tasks as necessary.
  • Ability to interact effectively with customers, the public, and coworkers; sensitivity to others; and ability to establish goals, budget time, and set priorities.
  • Ability to meet the physical demands of the role, including regularly lifting up to 60 pounds.
  • Ability to perform supervisory responsibilities in accordance with company policies and applicable laws.

Responsibilities

  • Maintain regular and consistent attendance and uphold and administer theatre policies.
  • Train, develop, coach, and supervise non-management employees; perform all staff positions as required.
  • Operate theatre projection and audio-visual equipment, including hardware and software; handle film and perform required maintenance. Maintain working knowledge of booth and projection systems, programming, TMS operation, and related projection skills.
  • Keep required alcohol certifications and training current where applicable.
  • Monitor risk management, including employee and patron safety, loss prevention, emergencies, and the proper handling, reporting, and investigation of accidents.
  • Ensure guest satisfaction and comply with the dress code.
  • Count, deposit, and reconcile daily receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other forms of payment or accountability.
  • Complete or be in the process of completing the management certification program, and review and understand the ROM.
  • Interview, hire, schedule, coach, counsel, or suspend cast members with management oversight; terminate employees only after conferring with the Human Resources Manager and under the specified oversight.
  • Administer applicable paperwork and uphold company Human Resources policies.
  • Control direct operating expenses; purchase and order concession and café stock and other supplies; manage inventory and auditing processes.
  • Supervise theatre building and grounds maintenance, perform minor repairs, and obtain qualified personnel for major maintenance concerns.
  • Market and promote film engagements, schedule movie show times, and deliver show times promptly to appropriate channels.
  • Read and understand required training materials, including materials on sexual harassment and discrimination.
  • Carry out additional duties assigned by the General Manager or another senior manager.
  • Train and coach employees; plan, assign, and direct work; appraise performance; reward employees; address complaints and resolve problems; and, under the direction of the General Manager or Assistant Manager, discipline employees.
  • Interview and hire employees as directed by the General Manager.
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