General Manager - Regal LA Live

Regal • Los Angeles, CA

20h • $47 - $62

About The Position

The General Manager oversees Regal LA Live theatre operations and ensures compliance with Regal policies and Theatre Support Office directives. The role manages employees and human resources processes, cash handling, concession inventory, operating costs, purchasing, maintenance, janitorial standards, risk management, guest relations, promotions, and movie scheduling. It also includes responsibility for theatre projection and audiovisual systems, film handling, and related maintenance and technology, as well as daily financial reconciliation and reporting. The General Manager directly supervises an unspecified number of employees and carries out supervisory duties in accordance with company policies and applicable laws.

Candidates must have a high school diploma or equivalent, along with either two years of post-secondary education in business or two years of management or supervisory experience. The position requires working knowledge of booth and projection systems, including maintenance, programming, and TMS operation, as well as effective communication, mathematical, reasoning, computer, office, mechanical, and leadership skills. Where alcohol service is part of assigned duties, the employee must meet the applicable legal age requirement and complete required training and certification, including Regal Responsible Beverage Server training.

The work environment is generally moderately noisy, with noise levels increasing at times. The role involves frequent standing, walking, sitting, handling objects, reaching, and speaking or hearing; occasional climbing, balancing, stooping, kneeling, crouching, or crawling; and regularly lifting up to 60 pounds.

Requirements

• High school diploma or equivalent.
• Two years of post-secondary education in Business and/or two years of management or supervisory experience.
• Working knowledge of facility booth and projection technology, including maintenance, programming, TMS operation, and related projection skills.
• Good public speaking skills and effective oral and written communication with employees, vendors, and corporate staff.
• Ability to listen effectively, respond clearly and directly, and explain information to others.
• Ability to perform calculations accurately and quickly and identify and correct errors.
• Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, draw evidence-based conclusions, and implement solutions.
• Ability to take initiative, work with minimal supervision, and perform under pressure or opposition.
• Experience with PC platforms and basic office programs, including email, word processing, and spreadsheets.
• Ability to operate copiers and other office equipment, use and maintain filing systems, and maintain attention to detail.
• Dexterity with tools and equipment and ability to perform mechanical tasks as necessary.
• Ability to interact effectively with customers, the public, and coworkers, and exhibit sensitivity to others' feelings.
• Ability to establish goals, manage time, set priorities, and demonstrate leadership for subordinate management.
• If assigned alcohol-selling or serving duties, meet the legal age requirement under applicable state or local laws, complete any legally required training, obtain required certification, and complete Regal Responsible Beverage Server training on Regal Academy.
• Ability to regularly lift up to 60 pounds and meet the physical demands of the job, with reasonable accommodations where applicable.

Responsibilities

• Uphold and administer Regal policies and Theatre Support Office directives.
• Ensure compliance with cash management policies and procedures.
• Control concession inventory shortages and spoilage.
• Hire, train, develop, supervise, counsel, schedule, and, after consultation with Human Resources Business Partners, terminate employees.
• Administer required paperwork and uphold company human resources policies.
• Ensure required alcohol certifications and training are current where applicable.
• Supervise staff positions and theatre projection and audiovisual equipment, including hardware, software, film handling, and maintenance.
• Maintain working knowledge of theatre booth and projection systems, including maintenance, programming, TMS operation, and related projection skills.
• Control direct operating expenses; purchase and order stock and supplies; and oversee inventory and auditing processes.
• Supervise building and grounds maintenance, perform minor repairs, and obtain qualified personnel for larger maintenance concerns.
• Monitor janitorial staff to ensure the facility is cleaned to Regal standards daily.
• Monitor theatre risk management, including team member and guest safety, loss prevention, emergencies, and the handling, reporting, and investigation of accidents.
• Manage guest relations and marketing and promotions for feature film engagements.
• Schedule movie show times and ensure timely delivery of show times to appropriate channels.
• Count, deposit, and reconcile daily receipts, including cash, cards, coupons, gift cards, checks, discount tickets, and other applicable payment or accountability methods.
• Read and understand required training materials, including materials on anti-harassment and discrimination.
• Interview, hire, train, coach, assign, direct, and evaluate employees; reward and discipline employees; and address complaints and resolve problems.

Benefits

• Medical and prescription coverage, with company contributions toward the cost, for eligible full-time employees.
• Life and disability insurance at no charge.
• Dental, vision, and supplemental life insurance options for employees and dependents.
• Accident, critical illness, and hospital indemnity insurance.
• Vacation time and sick leave.
• Free movie passes and discounted concessions at Regal locations.
• 401(k) plan with company match for eligible team members age 21 or older who have completed six months of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED