Regal La Verne- Floor Staff -$18.00/hr-Age 21 +

Regal Theatres • La Verne, CA

6d • Onsite

About The Position

Regal La Verne Floor Staff team members are assigned to the Box Office, Concession Stand, or Usher duties based on theatre needs and employee availability. Team members are classified as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is to ensure guests receive exceptional service while representing Regal in accordance with its mission and policies. General expectations include regular and consistent attendance, responding to emergency situations when called upon, general cleaning, and compliance with the company dress code.

Box Office duties include operating the point-of-sale system and accurately handling payments and ticket redemptions; promoting premium viewing experiences and the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system, handling payments and inventory accurately, promoting the Regal Crown Club, preparing and cleaning concession equipment, suggestive selling, and following food-safety and break requirements. Where applicable, alcohol-related duties require current certification and training, and employees must be of legal age to sell or serve alcohol. Team members must read and understand training materials on topics such as sexual harassment and discrimination.

Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting bags when applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting auditoriums for picture and sound quality and safety, reporting problems to management, performing auxiliary concession sales when directed, cleaning auditoriums and other theatre areas, monitoring vending equipment, and assisting with opening and closing duties.

The listed pay is $18 per hour. Team members receive free movie passes and discounted concessions at Regal locations. They may participate in the company 401(k) plan with a company match after reaching age 21 and completing six months of service.

Requirements

• Complete the cast certification program as a cast member and as a Box Office cashier, or be progressing toward completion.
• Possess good public-speaking and listening skills and communicate clearly and directly.
• Perform calculations quickly and accurately and identify and correct errors.
• Identify problems, gather relevant data, consider possible causes and alternatives, and reach evidence-based conclusions.
• Be able to take action beyond what is necessarily called for and perform under pressure or opposition.
• Demonstrate excellent communication skills with customers, coworkers, and management.
• Establish goals, budget time, and set priorities to achieve objectives.
• Meet the physical demands of the role, including frequently standing, walking, sitting, handling objects, reaching, and talking or hearing; occasionally climbing or balancing and stooping, kneeling, crouching, or crawling; and occasionally lifting up to 60 pounds.
• Meet vision requirements including close, distance, and peripheral vision, depth perception, and the ability to adjust focus.
• If assigned to sell or serve alcohol, be of legal age and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.

Responsibilities

• Provide exceptional guest service and represent Regal in accordance with its mission and policies.
• Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and follow the company dress code.
• Operate the Box Office or Concession Stand point-of-sale system and accurately handle cash, cards, gift cards, checks, coupons, ticket redemptions, and applicable inventory.
• Promote premium viewing experiences and the Regal Crown Club, and use suggestive selling where applicable.
• Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest phone calls and questions.
• Prepare, operate, and clean concession equipment; follow applicable food-safety laws and break or meal-period requirements.
• Maintain required alcohol-related training and certification when assigned applicable duties, and comply with legal age requirements for selling or serving alcohol.
• Tear and collect ticket stubs, direct patrons to auditoriums, inspect bags when applicable, manage crowds, and help guests find seats.
• Enforce the MPAA rating system and inspect auditoriums for picture and sound quality, content theft, and a safe environment.
• Report theatre problems, discrepancies, or unusual situations to management.
• Perform in-auditorium concession sales when directed by management.
• Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
• Monitor theatre vending equipment and assist with assigned opening and closing duties.

Benefits

• Free movie passes at any Regal location
• Discounted concessions at any Regal location
• Eligibility to participate in the company 401(k) retirement plan with a company match after reaching age 21 and completing six months of service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed