About The Position
Seasonal Floor Staff support theatre operations and guest service by handling sales, concessions, ticketing, auditorium oversight, cleaning, and opening and closing duties. Employees must be at least 16 years old and are required to work holidays and weekends. The starting pay is $13.50 per hour. The position requires completion of the compliance training package in Regal Academy. If the theatre sells alcohol and the employee's assigned duties include selling or serving it, the employee must complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training in Regal Academy. The role has no direct supervisory responsibilities. The facility is smoke-free, and the work environment is generally moderately noisy, with noise levels sometimes increasing.
Requirements
- Must be at least 16 years old.
- Complete the compliance training package in Regal Academy.
- If assigned to sell or serve alcohol at a theatre that sells alcohol, complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training in Regal Academy.
- Possess good public speaking skills; listen effectively and respond clearly and directly.
- Perform calculations quickly and accurately and identify and correct errors.
- Identify problems, gather relevant data, and note possible causes; evaluate information, recognize alternatives, and reach evidence-based conclusions; take initiative and perform under pressure or opposition.
- Possess excellent communication skills with customers, co-workers, and management; establish goals, budget time, and set priorities to achieve objectives.
- Frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear; occasionally climb or balance and stoop, kneel, crouch, or crawl; may occasionally lift up to 60 pounds.
- Meet vision requirements including close, distance, and peripheral vision, depth perception, and ability to adjust focus.
Responsibilities
- Operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed discount tickets, passes, coupons, and concession stock inventory.
- Upsell and suggest Premium Viewing Experience options (3D, RPX, IMAX), larger sizes, and promotional items.
- Promote the Regal Crown Club and Unlimited program.
- Sell tickets in accordance with the MPAA rating system and company policy.
- Respond to guest phone calls and questions consistently with the guest service philosophy.
- Operate, prepare, and clean concession-related equipment.
- Scan or tear tickets, enforce the MPAA rating system, and direct patrons to auditoriums.
- Inspect backpacks and packages when applicable.
- Manage crowd control and assist guests with seating directions in auditoriums when necessary.
- Conduct in-theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe, quality environment in auditoriums.
- Report problems, discrepancies, or unusual situations to management.
- Clean auditoriums after scheduled shows and maintain clean restrooms, lobby, hallways, and other areas outside auditoriums.
- Assist with opening and closing duties as assigned by management.
- Comply with local, state, and federal food safety laws.
- Abide by federal and state laws regarding breaks and meal periods.
- Read and understand training materials covering subjects such as anti-harassment and discrimination.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
