Floor Staff - Starting Wage ($13.50 per Hour) (Nights & Weekends Required) (Seasonal)

Regal•Bossier City, LA

8h•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They must represent Regal consistently with its mission and policies, maintain regular and consistent attendance, respond to emergencies when called upon, perform general cleaning duties, and comply with the company dress code. Box Office duties include operating the point-of-sale system and accurately handling cash drawers, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons. Staff promote premium viewing experiences and the Regal Crown Club, sell tickets in compliance with the MPAA rating system and company policy, and respond to guest calls and questions in accordance with the guest service philosophy. Concession duties include operating the point-of-sale system and accurately handling payments, redeemed coupons, and concession stock inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; and suggestive selling. Staff must comply with food safety laws and break and meal-period laws. Where applicable, alcohol certification and training must remain current, and employees selling or serving alcohol must meet the legal age requirement. Employees must read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include collecting and depositing ticket stubs, directing patrons, inspecting backpacks and packages where applicable, controlling crowds, helping guests find seats, enforcing the MPAA rating system, and inspecting auditoriums for picture and sound quality, content theft, and safety. Ushers report problems or unusual situations to management, perform auxiliary in-auditorium concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties. Successful performance requires the ability to perform essential duties satisfactorily. Reasonable accommodations may be made for individuals with disabilities. Employees must complete or be progressing toward completion of the cast certification program as a cast member and box office cashier. Where alcohol sales or service are assigned, employees must complete legally required state or local training and obtain required certification, as well as complete Regal Responsible Beverage Server training on Regal Online University. The role requires clear communication and listening, accurate calculations, problem-solving and sound judgment, the ability to perform under pressure, and effective communication, goal-setting, time management, and prioritization. The job frequently requires standing, walking, sitting, using hands, reaching, and talking or hearing. It occasionally requires climbing or balancing and stooping, kneeling, crouching, or crawling. Employees may occasionally need to lift up to 60 pounds. Vision requirements include close and distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Requirements

Complete the cast certification program as a cast member and box office cashier, or be progressing toward completion.
Possess good public speaking, listening, and clear communication skills.
Perform calculations quickly and accurately and identify and correct errors.
Identify problems, gather relevant information, assess alternatives, reach evidence-based conclusions, take initiative, and perform under pressure or opposition.
Communicate effectively with customers, co-workers, and management; establish goals, budget time, and set priorities.
Meet the physical demands of the role, including frequent standing and walking and occasional lifting of up to 60 pounds.
If assigned to sell or serve alcohol, meet the applicable legal age requirement and complete legally required training and certification, as well as Regal Responsible Beverage Server training.

Responsibilities

Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning, and comply with the company dress code.
Operate the Box Office point-of-sale system and accurately handle cash, cards, travelers’ checks, gift cards, and redeemed tickets, passes, and coupons.
Upsell or suggest premium viewing experiences and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate the concession point-of-sale system and accurately handle payments, coupons, and concession stock inventory.
Operate, prepare, and clean concession equipment; upsell or suggest products; and comply with food safety and break and meal-period laws.
Maintain applicable alcohol certifications and training, and complete required training when assigned to sell or serve alcohol.
Collect and deposit ticket stubs, direct patrons, inspect packages when applicable, manage crowds, help guests find seats, and enforce the MPAA rating system.
Inspect auditoriums for picture and sound quality, content theft, and safety, and report problems or unusual situations to management.
Perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with assigned opening and closing duties.
Read and understand training materials, including materials on sexual harassment and discrimination.