SEASONAL POSITION - Floor Staff Starting Wage $16.90/HR

Regal•Davis, CA

18h•Onsite

About The Position

Floor Staff team members are classified according to theatre needs and employee availability as variable-hour, part-time fixed, part-time regular, or full-time hourly employees. Their primary responsibility is ensuring guests receive exceptional service. Staff may work in the Box Office, Concession Stand, or as an Usher. They represent Regal in a manner consistent with its mission statement and policies, including maintaining regular and consistent attendance, handling emergency situations when called upon, performing general cleaning duties, and complying with the company dress code. Box Office duties include operating the POS system and accurately handling cash drawers, cards, checks, gift cards, and redeemed tickets, passes, and coupons; suggesting Premium Viewing Experiences; promoting the Regal Crown Club; selling tickets in accordance with the MPAA rating system and company policy; and responding to guest calls and questions. Concession duties include operating the POS system and accurately handling payments, coupons, and concession inventory; promoting the Regal Crown Club; operating, preparing, and cleaning concession equipment; suggestive selling; complying with food safety laws and break requirements; and maintaining required alcohol certifications and training where applicable. Employees assigned to sell or serve alcohol must meet the applicable legal age requirement. They must also read and understand training materials on topics such as sexual harassment and discrimination. Usher duties include tearing and collecting ticket stubs, directing patrons, inspecting backpacks and packages where applicable, managing crowds, helping guests find seats, enforcing the MPAA rating system, inspecting theatres for picture and sound quality and content theft, and helping maintain a safe environment. Ushers report problems and unusual situations to management, perform auxiliary concession sales as directed, clean auditoriums and other theatre areas, monitor vending equipment, and assist with opening and closing duties. Applicants must be able to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities. Completion of the cast certification program as a cast member and box office cashier, or progress toward completion, is required. Employees assigned to sell or serve alcohol must complete legally required state or local training and obtain the required certificate, as well as complete Regal Responsible Beverage Server training on Regal Online University. The role requires clear public speaking and listening, accurate calculations, problem-solving and decision-making, effective performance under pressure, communication skills, and the ability to set goals, manage time, and prioritize.

Requirements

Completion of the cast certification program as a cast member and box office cashier, or progress toward completion.
Ability to speak publicly, listen effectively, and respond clearly and directly.
Ability to perform calculations quickly and accurately and identify and correct errors.
Ability to identify problems, gather relevant data, evaluate information, recognize alternatives, and reach evidence-based conclusions.
Ability to take initiative and perform under pressure or opposition.
Excellent communication skills with customers, co-workers, and management.
Ability to establish goals, budget time, and set priorities.
If assigned to sell or serve alcohol, must meet the legal age requirement and complete legally required state or local training, obtain the required certificate, and complete Regal Responsible Beverage Server training on Regal Online University.
Ability to frequently stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear.
Ability to occasionally climb or balance and stoop, kneel, crouch, or crawl.
Ability to occasionally lift up to 60 pounds.
Close, distance, and peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Provide exceptional guest service and represent Regal consistently with its mission statement and policies.
Maintain regular and consistent attendance, respond to emergency situations when called upon, perform general cleaning duties, and comply with the company dress code.
Operate the POS system and accurately handle cash drawers, credit cards, travelers’ checks, gift cards, redeemed tickets, passes, and coupons, as applicable.
Suggest and sell Premium Viewing Experiences and other products, and promote the Regal Crown Club program.
Sell tickets in accordance with the MPAA rating system and company policy, and respond to guest calls and questions.
Operate, prepare, and clean concession equipment; maintain concession stock inventory; comply with food safety laws and applicable break and meal-period laws.
Maintain required alcohol certifications and training where applicable, and sell or serve alcohol only when legally eligible and assigned.
Tear and collect ticket stubs, direct patrons, inspect bags and packages when applicable, manage crowd control, and help guests find seats.
Enforce the MPAA rating system and conduct auditorium inspections to monitor picture and sound quality, detect film or content theft, and maintain a safe environment.
Report theatre problems, discrepancies, and unusual situations to management.
Perform in-auditorium concession sales as directed, clean auditoriums and other theatre areas, and monitor vending equipment.
Assist with opening and closing duties as assigned by management.